Eventshop

<h2 id="track-your-order-in-3-steps">Track your order in 3 steps</h2><ol><li><strong>Find your order confirmation email</strong> &#x2014; After placing your order, you&apos;ll receive a confirmation email from Eventshop containing your order number and purchase summary.</li><li><strong>Wait for your shipping confirmation</strong> &#x2014; Once your order has shipped, we&apos;ll send a second email with your tracking number and a direct link to track your package.</li><li><strong>Click the tracking link</strong>&#x2014; The link in your shipping email takes you to the carrier&apos;s tracking page (UPS, USPS, DHL, Asendia, or other) where you can follow your package in real time.<ul><li>You can also enter your tracking number on your carrier&apos;s tracking page for the most up-to-date results. Confirm the carrier for your order before plugging into one of their pages!<ul><li><a href="https://tools.usps.com/go/TrackConfirmAction_input/" target="_blank">Track with USPS</a></li><li><a href="https://www.ups.com/track/" target="_blank">Track with UPS</a></li><li><a href="https://www.dhl.com/us-en/home/tracking.html" target="_blank">Track with DHL</a></li><li><a href="https://track.asendia.com/track" target="_blank">Track with Asendia</a></li></ul></li></ul></li></ol><h2 id="still-need-help">Still need help?</h2><p>Have your order number ready and contact our Support team &#x2014; we&apos;ll look up the latest status for you right away.</p>

Find out how to check your order status and track your shipment after placing an order with Eventshop.

How do I track my order?

Shipping & Tracking

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

How long does it take to receive my ticket order?

What materials are used to make the commemorative tickets?

What if my commemorative ticket arrives damaged?

Can I track my ticket order?

I'd like to partner with Eventshop to offer tickets for a team, artist, or organization I'm part of. Who do I contact?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

Collectible & Commemorative Tickets

What size hoodie should I order?

What size shirt should I order?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

Physical Products

I missed the QR code at my event! Can I still access the photos from the event I attended?

How do I track my order?Updated 2 hours ago

Track your order in 3 steps

Still need help?