Orders are processed Monday–Friday, 8AM–5PM CST. Due to the custom nature of our products, delivery times vary by region:. These are estimates and may vary depending on order volume and your specific location. Thank you for your patience!. If you hav

<p id="isPasted">Orders are processed Monday&#x2013;Friday, 8AM&#x2013;5PM CST. Due to the custom nature of our products, delivery times vary by region:</p><ul><li><strong>United States:</strong> 10&#x2013;14 business days after your order is received and processed.</li><li><strong>Canada:</strong> 12&#x2013;14 business days after your order is received and processed.</li><li><strong>EU, UK, Australia, New Zealand:</strong> Approximately 3 weeks after your product is created and shipped. Please note you may be responsible for additional import duties.</li></ul><p>These are estimates and may vary depending on order volume and your specific location. Thank you for your patience!</p><h2 id="still-need-help">Still need help?</h2><p>If you have questions about your order&apos;s status, contact our Support team with your order number and we&apos;ll be happy to help.</p>

When will my order arrive?

Yes! Apparel, prints, and tickets are manufactured and shipped from separate locations, so they will arrive in separate packages. You'll receive individual shipping confirmation emails with tracking links for each item as soon as they are finished an

<p>Yes! Apparel, prints, and tickets are manufactured and shipped from separate locations, so they will arrive in separate packages. You&apos;ll receive individual shipping confirmation emails with tracking links for each item as soon as they are finished and on their way to you.</p><h2 id="still-need-help">Still need help?</h2><p>If you have any questions about your shipments, contact our Support team with your order number and we&apos;ll be happy to help.</p>

Do apparel, prints, and tickets ship separately?

Your tracking shows delivered but the package isn't there? Here's what to check and how we can help.

<h2 id="what-to-do-when-your-tracking-says-delivered-but-your-package-hasnt-arrived">What to do when your tracking says delivered but your package hasn&apos;t arrived</h2><p>If your tracking shows &quot;delivered&quot; but you haven&apos;t received your package, don&apos;t worry &#x2014; this happens occasionally and there are a few things to check before contacting us.</p><h2 id="check-these-first">Check these first</h2><ul><li><strong>Wait 24 hours</strong> &#x2014; Carriers sometimes mark packages as delivered a day before they actually arrive. Give it one business day.</li><li><strong>Check around your property</strong> &#x2014; Look at your front door, back door, garage, mailbox, and any covered or hidden spots where a carrier might leave a package.</li><li><strong>Ask neighbors</strong> &#x2014; Packages are occasionally left with a neighbor or delivered to a nearby address by mistake.</li><li><strong>Check with anyone in your household</strong> &#x2014; A family member or roommate may have already brought it inside.</li></ul><h2 id="still-cant-find-it">Still can&apos;t find it?</h2><p>If you&apos;ve checked everywhere and your package still hasn&apos;t turned up after 24 hours, please contact our Support team with your order number. We&apos;ll work to get your order resolved as quickly as possible.</p>

My package shows delivered but I haven't received it

Tracking not moving? Here's why it happens and when you should reach out to us.

<h2 id="why-isnt-my-tracking-updating">Why isn&apos;t my tracking updating?</h2><p>It&apos;s normal for tracking to show no movement for the first 24&#x2013;48 hours after you receive your shipping confirmation. Carriers often scan packages in batches, so there can be a delay between when your order leaves our facility and when the carrier logs the first update.</p><h2 id="what-to-do">What to do</h2><ul><li><strong>Wait 24&#x2013;48 hours</strong> &#x2014; Check back after a day or two. Most tracking pages begin updating once the carrier has scanned the package at their first facility.</li><li><strong>Double-check the tracking number</strong> &#x2014; Make sure you&apos;re using the tracking number from your shipping confirmation email, not your order number.</li><li><strong>Try the carrier&apos;s website directly</strong>&#x2014; Enter your tracking number on your carrier&apos;s tracking page for the most up-to-date results:<ul><li><a href="https://tools.usps.com/go/TrackConfirmAction_input/" target="_blank">Track with USPS</a></li><li><a href="https://www.ups.com/track/" target="_blank">Track with UPS</a></li><li><a href="https://www.dhl.com/us-en/home/tracking.html" target="_blank">Track with DHL</a></li><li><a href="https://track.asendia.com/track" target="_blank">Track with Asendia</a></li></ul></li></ul><h2 id="when-to-contact-us">When to contact us</h2><p>Expected delivery times are 10&#x2013;14 business days for US orders, 12&#x2013;14 business days for Canada, and approximately 3 weeks for EU, UK, Australia, and New Zealand. If your tracking hasn&apos;t shown any movement within 3-5 days, please reach out to our Support team with your order number and we&apos;ll investigate with the carrier on your behalf.</p>

My tracking number isn't updating

Didn't get a shipping confirmation? Here's where to look and how to get your tracking information resent.

<h2 id="why-didnt-i-get-a-shipping-confirmation-email">Why didn&apos;t I get a shipping confirmation email?</h2><p>When your order ships, we automatically send a shipping confirmation email containing your tracking number. If you haven&apos;t received it, here are the most common reasons and how to fix them.</p><h2 id="things-to-check">Things to check</h2><ul><li><strong>Check your spam or junk folder</strong> &#x2014; Shipping emails sometimes get filtered by email providers. Search for &quot;Eventshop&quot; in all folders.</li><li><strong>Check the email address you used at checkout</strong> &#x2014; If you have multiple email addresses, the confirmation may have gone to a different one than you&apos;re checking.</li><li><strong>Your order may still be processing</strong> &#x2014; Orders are processed Monday&#x2013;Friday, 8AM&#x2013;5PM CST. Due to the custom nature of our products, processing time is needed before a shipping label is created. US orders typically ship within the 10&#x2013;14 business day window; Canada within 12&#x2013;14 business days; EU, UK, Australia, and New Zealand within approximately 3 weeks.</li></ul><h2 id="still-cant-find-it">Still can&apos;t find it?</h2><p>Contact our Support team with your order number and the email address used at checkout. We&apos;ll confirm your shipment status and resend your tracking information.</p>

I never received a shipping confirmation email

Find out how to check your order status and track your shipment after placing an order with Eventshop.

<h2 id="track-your-order-in-3-steps">Track your order in 3 steps</h2><ol><li><strong>Find your order confirmation email</strong> &#x2014; After placing your order, you&apos;ll receive a confirmation email from Eventshop containing your order number and purchase summary.</li><li><strong>Wait for your shipping confirmation</strong> &#x2014; Once your order has shipped, we&apos;ll send a second email with your tracking number and a direct link to track your package.</li><li><strong>Click the tracking link</strong>&#x2014; The link in your shipping email takes you to the carrier&apos;s tracking page (UPS, USPS, DHL, Asendia, or other) where you can follow your package in real time.<ul><li>You can also enter your tracking number on your carrier&apos;s tracking page for the most up-to-date results. Confirm the carrier for your order before plugging into one of their pages!<ul><li><a href="https://tools.usps.com/go/TrackConfirmAction_input/" target="_blank">Track with USPS</a></li><li><a href="https://www.ups.com/track/" target="_blank">Track with UPS</a></li><li><a href="https://www.dhl.com/us-en/home/tracking.html" target="_blank">Track with DHL</a></li><li><a href="https://track.asendia.com/track" target="_blank">Track with Asendia</a></li></ul></li></ul></li></ol><h2 id="still-need-help">Still need help?</h2><p>Have your order number ready and contact our Support team &#x2014; we&apos;ll look up the latest status for you right away.</p>

How do I track my order?

Eventshop

Information about tracking an order shipment.

Shipping & Tracking

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

Can I change my shipping address?

Can I edit my order after placing it?