Orders are processed Monday–Friday, 8AM–5PM CST. Due to the custom nature of our products, delivery times vary by region:. These are estimates and may vary depending on order volume and your specific location. Thank you for your patience!. If you hav

<p id="isPasted">Orders are processed Monday&#x2013;Friday, 8AM&#x2013;5PM CST. Due to the custom nature of our products, delivery times vary by region:</p><ul><li><strong>United States:</strong> 10&#x2013;14 business days after your order is received and processed.</li><li><strong>Canada:</strong> 12&#x2013;14 business days after your order is received and processed.</li><li><strong>EU, UK, Australia, New Zealand:</strong> Approximately 3 weeks after your product is created and shipped. Please note you may be responsible for additional import duties.</li></ul><p>These are estimates and may vary depending on order volume and your specific location. Thank you for your patience!</p><h2 id="still-need-help">Still need help?</h2><p>If you have questions about your order&apos;s status, contact our Support team with your order number and we&apos;ll be happy to help.</p>

When will my order arrive?

Yes — depending on what you ordered, your items may arrive in separate packages at different times. This is completely normal and doesn’t mean anything is missing!. Each product type is made by a different manufacturer, so they ship independently as

<p id="isPasted">Yes &#x2014; depending on what you ordered, your items may arrive in separate packages at different times. This is completely normal and doesn&#x2019;t mean anything is missing!</p><h2 id="why-items-ship-separately">Why items ship separately</h2><p>Each product type is made by a different manufacturer, so they ship independently as soon as they&#x2019;re ready. Here&#x2019;s what to expect:</p><ul><li><strong>Apparel (shirts and hoodies)</strong> &#x2014; produced and shipped by our apparel manufacturer.</li><li><strong>Prints (framed prints, loose prints, posters)</strong> &#x2014; produced and shipped by our print manufacturer.</li><li><strong>Commemorative tickets</strong> &#x2014; produced and shipped by our ticketing manufacturer.</li></ul><p>If you ordered a mix of these, each item will have its own tracking number and may arrive on a different day.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Check all your tracking numbers.</strong> Your order confirmation email will include tracking for each shipment. If one item hasn&#x2019;t arrived yet, check its tracking before reaching out.</li><li><strong>Production timelines vary by product.</strong> Different items may finish production at different times, so gaps in arrival are expected.</li><li><strong>Still missing something?</strong> If a shipment hasn&#x2019;t moved or an item hasn&#x2019;t arrived well past its estimated delivery date, reach out to our Support team with your order number and we&#x2019;ll investigate.</li></ul>

Do apparel, prints, and tickets ship separately?

Your tracking shows delivered but the package isn't there? Here's what to check and how we can help.

<h2 id="what-to-do-when-your-tracking-says-delivered-but-your-package-hasnt-arrived">What to do when your tracking says delivered but your package hasn&apos;t arrived</h2><p>If your tracking shows &quot;delivered&quot; but you haven&apos;t received your package, don&apos;t worry &#x2014; this happens occasionally and there are a few things to check before contacting us.</p><h2 id="check-these-first">Check these first</h2><ul><li><strong>Wait 24 hours</strong> &#x2014; Carriers sometimes mark packages as delivered a day before they actually arrive. Give it one business day.</li><li><strong>Check around your property</strong> &#x2014; Look at your front door, back door, garage, mailbox, and any covered or hidden spots where a carrier might leave a package.</li><li><strong>Ask neighbors</strong> &#x2014; Packages are occasionally left with a neighbor or delivered to a nearby address by mistake.</li><li><strong>Check with anyone in your household</strong> &#x2014; A family member or roommate may have already brought it inside.</li></ul><h2 id="still-cant-find-it">Still can&apos;t find it?</h2><p>If you&apos;ve checked everywhere and your package still hasn&apos;t turned up after 24 hours, please contact our Support team with your order number. We&apos;ll work to get your order resolved as quickly as possible.</p>

My package shows delivered but I haven't received it

Tracking not moving? Here's why it happens and when you should reach out to us.

<h2 id="why-isnt-my-tracking-updating">Why isn&apos;t my tracking updating?</h2><p>It&apos;s normal for tracking to show no movement for the first 24&#x2013;48 hours after you receive your shipping confirmation. Carriers often scan packages in batches, so there can be a delay between when your order leaves our facility and when the carrier logs the first update.</p><h2 id="what-to-do">What to do</h2><ul><li><strong>Wait 24&#x2013;48 hours</strong> &#x2014; Check back after a day or two. Most tracking pages begin updating once the carrier has scanned the package at their first facility.</li><li><strong>Double-check the tracking number</strong> &#x2014; Make sure you&apos;re using the tracking number from your shipping confirmation email, not your order number.</li><li><strong>Try the carrier&apos;s website directly</strong>&#x2014; Enter your tracking number on your carrier&apos;s tracking page for the most up-to-date results:<ul><li><a href="https://tools.usps.com/go/TrackConfirmAction_input/" target="_blank">Track with USPS</a></li><li><a href="https://www.ups.com/track/" target="_blank">Track with UPS</a></li><li><a href="https://www.dhl.com/us-en/home/tracking.html" target="_blank">Track with DHL</a></li><li><a href="https://track.asendia.com/track" target="_blank">Track with Asendia</a></li></ul></li></ul><h2 id="when-to-contact-us">When to contact us</h2><p>Expected delivery times are 10&#x2013;14 business days for US orders, 12&#x2013;14 business days for Canada, and approximately 3 weeks for EU, UK, Australia, and New Zealand. If your tracking hasn&apos;t shown any movement within 3-5 days, please reach out to our Support team with your order number and we&apos;ll investigate with the carrier on your behalf.</p>

My tracking number isn't updating

Didn't get a shipping confirmation? Here's where to look and how to get your tracking information resent.

<h2 id="why-didnt-i-get-a-shipping-confirmation-email">Why didn&apos;t I get a shipping confirmation email?</h2><p>When your order ships, we automatically send a shipping confirmation email containing your tracking number. If you haven&apos;t received it, here are the most common reasons and how to fix them.</p><h2 id="things-to-check">Things to check</h2><ul><li><strong>Check your spam or junk folder</strong> &#x2014; Shipping emails sometimes get filtered by email providers. Search for &quot;Eventshop&quot; in all folders.</li><li><strong>Check the email address you used at checkout</strong> &#x2014; If you have multiple email addresses, the confirmation may have gone to a different one than you&apos;re checking.</li><li><strong>Your order may still be processing</strong> &#x2014; Orders are processed Monday&#x2013;Friday, 8AM&#x2013;5PM CST. Due to the custom nature of our products, processing time is needed before a shipping label is created. US orders typically ship within the 10&#x2013;14 business day window; Canada within 12&#x2013;14 business days; EU, UK, Australia, and New Zealand within approximately 3 weeks.</li></ul><h2 id="still-cant-find-it">Still can&apos;t find it?</h2><p>Contact our Support team with your order number and the email address used at checkout. We&apos;ll confirm your shipment status and resend your tracking information.</p>

I never received a shipping confirmation email

Find out how to check your order status and track your shipment after placing an order with Eventshop.

<h2 id="track-your-order-in-3-steps">Track your order in 3 steps</h2><ol><li><strong>Find your order confirmation email</strong> &#x2014; After placing your order, you&apos;ll receive a confirmation email from Eventshop containing your order number and purchase summary.</li><li><strong>Wait for your shipping confirmation</strong> &#x2014; Once your order has shipped, we&apos;ll send a second email with your tracking number and a direct link to track your package.</li><li><strong>Click the tracking link</strong>&#x2014; The link in your shipping email takes you to the carrier&apos;s tracking page (UPS, USPS, DHL, Asendia, or other) where you can follow your package in real time.<ul><li>You can also enter your tracking number on your carrier&apos;s tracking page for the most up-to-date results. Confirm the carrier for your order before plugging into one of their pages!<ul><li><a href="https://tools.usps.com/go/TrackConfirmAction_input/" target="_blank">Track with USPS</a></li><li><a href="https://www.ups.com/track/" target="_blank">Track with UPS</a></li><li><a href="https://www.dhl.com/us-en/home/tracking.html" target="_blank">Track with DHL</a></li><li><a href="https://track.asendia.com/track" target="_blank">Track with Asendia</a></li></ul></li></ul></li></ol><h2 id="still-need-help">Still need help?</h2><p>Have your order number ready and contact our Support team &#x2014; we&apos;ll look up the latest status for you right away.</p>

How do I track my order?

Eventshop

Track your shipment, understand why items may arrive separately, and find out what to do if your order is delayed or shows as delivered but hasn't arrived.

Shipping & Tracking

Getting started with your FIFA Fan ID

What is a FIFA Fan ID?

How do I use my FIFA Fan ID?

Do I need to download an app?

What kind of phone do I need to activate the FIFA Fan ID digital experience?

Can I use the FIFA Fan ID experience without internet access?

Can I access the FIFA Fan ID experience without a FIFA ID login?

Can I access my FIFA Fan ID on another phone?

Getting Started

What happens when I scan it?

Is the FIFA Fan ID content updated over time?

Can I scan my FIFA Fan ID more than once?

Does every FIFA Fan ID unlock the same experience?

Why does my FIFA Fan ID experience look different from someone else's?

How long will the FIFA Fan ID digital experience remain available?

Are there limits on rewards or promotions?

Using the Experience

How do I activate my FIFA Fan ID?

What if scanning my FIFA Fan ID doesn't work?

Do Android devices support NFC tap functionality?

Why isn't anything happening when I point my camera at the FIFA Fan ID?

Can volunteers or staff help me activate my FIFA Fan ID?

NFC & Activation Troubleshooting

Can I upload my own photos to my FIFA Fan ID?

Can I edit or replace my uploaded photos?

Can anyone see the photos I upload to my FIFA Fan ID?

Are uploaded photos reviewed or moderated?

Photo Uploads & Personalization

Why am I seeing "Eventshop" at checkout and in my emails?

What products are available to purchase? Can I customize them?

How long do I have to purchase exclusive FIFA World Cup 2026™ merchandise?

Can merchandise be shipped internationally?

Are the products made to order?

Can I return or exchange personalized merchandise?

Will I receive tracking information for my order?

Is there a limit to how much merchandise I can order?

Merchandise

Is my FIFA Fan ID collectible?

Can I keep the FIFA Fan ID after the match?

Is the FIFA Fan ID durable?

I lost my FIFA Fan ID, can I get another? Do I lose my digital experience?

What happens if I lose my FIFA Fan ID before activating it?

Lost Cards & Collectibility

What languages are supported on the FIFA Fan ID?

I selected the wrong language, match, or city. How do I change it?

Languages

FIFA World Cup 2026™

What is mem-re?

How do I access my digital experience after the event?

Do I need to download an app to access my experience?

Why isn't the QR code working?

Why is the camera asking for permission?

How do I enable camera permissions on iPhone / Android?

What is the AR experience and how do I use it?

My AR experience isn't loading — what should I do?

What does my commemorative ticket unlock?

What is an App Clip and why did it appear on my screen?

I don't have an iPhone — how do I access my experience on Android?

My experience isn't loading — what should I try?

The video on my commemorative ticket won't play

The mem-re app keeps popping up on my phone – why?

mem-re

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

What materials are used to make the commemorative tickets?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

Collectible & Commemorative Tickets

What size shirt should I order?

What size hoodie should I order?

How do I wash my shirt or hoodie to keep the print looking its best?

Can I get a shirt design on a hoodie, or a hoodie design on a shirt?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

Physical Products

I missed the QR code at my event! Can I still access the photos from the event I attended?