Learn how to activate your FIFA Fan ID for the first time.

Simply scan the QR code or tap the NFC-enabled card with your smartphone. No app download is required. WiFi or cellular data is required.

How do I activate my FIFA Fan ID?

Steps to try if scanning your FIFA Fan ID isn't working.

If you&apos;re having trouble activating your FIFA Fan ID when scanning the QR or tapping the NFC, try the following:<ul><li>Increase your screen brightness</li><li>Make sure you have an internet connection</li><li>Hold your phone steady over the QR code</li><li>If using NFC/tap, slowly move the top of your phone near the card and hold the phone there for a few seconds</li></ul>

What if scanning my FIFA Fan ID doesn't work?

Learn how to use NFC tap functionality on Android devices with your FIFA Fan ID.

Yes. Most modern Android devices support NFC tap functionality. If tapping does not work, make sure NFC is enabled in your device settings. You can also scan the QR code on the back of the FIFA Fan ID to access the same experience!

Do Android devices support NFC tap functionality?

Find out why nothing may be happening when you point your camera at your FIFA Fan ID, and how to fix it.

The FIFA Fan ID experience requires the physical FIFA Fan ID card to activate. When prompted after tapping with NFC or scanning the QR, place the physical card inside the on-screen viewfinder and hold your phone steady for a few seconds so the experience can recognize and unlock the content.If scanning or recognition does not begin immediately, try:<ul><li>Making sure the card is fully visible in the camera viewfinder</li><li>Using the experience in a well-lit area</li><li>Holding your phone steady for a few seconds</li><li>Cleaning the camera lens if the image appears blurry</li></ul>

Why isn't anything happening when I point my camera at the FIFA Fan ID?

Volunteers or staff can help you activate your FIFA Fan ID, but you'll need your own FIFA ID to log in.

Yes. Volunteers or staff may be able to assist with scanning the QR code or tapping the card. However, fans must log in using their own FIFA ID credentials to access the experience.

Can volunteers or staff help me activate my FIFA Fan ID?

Eventshop

Having trouble scanning or tapping your FIFA Fan ID? Find solutions to the most common activation and NFC issues.

NFC & Activation Troubleshooting

FIFA World Cup 2026™

Getting started with your FIFA Fan ID

What is a FIFA Fan ID?

How do I use my FIFA Fan ID?

Do I need to download an app?

What kind of phone do I need to activate the FIFA Fan ID digital experience?

Can I use the FIFA Fan ID experience without internet access?

Can I access the FIFA Fan ID experience without a FIFA ID login?

Can I access my FIFA Fan ID on another phone?

Getting Started

What happens when I scan it?

Is the FIFA Fan ID content updated over time?

Can I scan my FIFA Fan ID more than once?

Does every FIFA Fan ID unlock the same experience?

Why does my FIFA Fan ID experience look different from someone else's?

How long will the FIFA Fan ID digital experience remain available?

Are there limits on rewards or promotions?

Using the Experience

Can I upload my own photos to my FIFA Fan ID?

Can I edit or replace my uploaded photos?

Can anyone see the photos I upload to my FIFA Fan ID?

Are uploaded photos reviewed or moderated?

Photo Uploads & Personalization

Why am I seeing "Eventshop" at checkout and in my emails?

What products are available to purchase? Can I customize them?

How long do I have to purchase exclusive FIFA World Cup 2026™ merchandise?

Can merchandise be shipped internationally?

Are the products made to order?

Can I return or exchange personalized merchandise?

Will I receive tracking information for my order?

Is there a limit to how much merchandise I can order?

Merchandise

Is my FIFA Fan ID collectible?

Can I keep the FIFA Fan ID after the match?

Is the FIFA Fan ID durable?

I lost my FIFA Fan ID, can I get another? Do I lose my digital experience?

What happens if I lose my FIFA Fan ID before activating it?

Lost Cards & Collectibility

What languages are supported on the FIFA Fan ID?

I selected the wrong language, match, or city. How do I change it?

Languages

What is mem-re?

How do I access my digital experience after the event?

Do I need to download an app to access my experience?

Why isn't the QR code working?

Why is the camera asking for permission?

How do I enable camera permissions on iPhone / Android?

What is the AR experience and how do I use it?

My AR experience isn't loading — what should I do?

What does my commemorative ticket unlock?

What is an App Clip and why did it appear on my screen?

I don't have an iPhone — how do I access my experience on Android?

My experience isn't loading — what should I try?

The video on my commemorative ticket won't play

The mem-re app keeps popping up on my phone – why?

mem-re

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

What materials are used to make the commemorative tickets?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

Collectible & Commemorative Tickets

What size shirt should I order?

What size hoodie should I order?

How do I wash my shirt or hoodie to keep the print looking its best?

Can I get a shirt design on a hoodie, or a hoodie design on a shirt?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

Physical Products

I missed the QR code at my event! Can I still access the photos from the event I attended?