Why am I not seeing any products in my Blackhawks Classics portal?Updated an hour ago
Why am I not seeing any products in my Blackhawks Classics portal?
If you’ve logged into your Blackhawks Classics portal but aren’t seeing any products available to purchase, it’s likely because we don’t have a record of you scanning into a Blackhawks game this season using tickets on your Ticketmaster account. A few things can cause this, and most are easy to resolve.
Try these steps first
1. Check that you’re logged into the correct Ticketmaster account
Products are tied to the specific Ticketmaster account your game tickets were purchased under. If you have multiple accounts, go to Ticketmaster.com, log out, and try again from the portal link using the correct account.
2. Check whether you transferred your ticket
If you transferred your ticket to a friend or family member who attended the game in your place, the scan is associated with their account, not yours. They would need to log in and purchase the commemorative items on your behalf.
3. Give it a little time if you just arrived
Our system has a slight delay after entry scans are processed — it can take an hour or two for your attendance to appear. If you’ve recently scanned in, check back shortly and your products should become available.
Still not seeing anything?
If none of the above applies, please reach out to the Blackhawks support team directly at [email protected] and they’ll be happy to help.
A few things to know
- Suite-level ticket holders. If you have suite-level tickets, please email [email protected] to purchase commemorative items at this time.
- Products are tied to game attendance. Only fans whose tickets were scanned at the venue on the day of the game are eligible to purchase. Tickets that weren’t scanned won’t appear in the system.
- Access the portal here. You can log in to your Blackhawks Classics portal at nhl.com/blackhawks/fans/classics.