Eventshop

<p>If you need to cancel your order, reach out to our Support team as soon as possible. Cancellations are only available before production begins.</p><h2 id="how-to-request-a-cancellation">How to request a cancellation</h2><p>Contact our Support team with your order number and let us know you&#x2019;d like to cancel. We&#x2019;ll check your order status and let you know if a cancellation is still possible.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Act quickly.</strong> Once production has started on your custom item, we&#x2019;re unable to cancel the order due to the speed in which they&apos;re produced. The sooner you reach out, the better the chance we can help.</li><li><strong>Refunds go back to your original payment method.</strong> If your cancellation is approved, the refund will be returned to the card used at checkout and typically appears within 5&#x2013;10 business days.</li><li><strong>Already shipped orders can&#x2019;t be cancelled.</strong> If your order has already shipped, we&#x2019;re unable to cancel it. Reach out and we&#x2019;ll do our best to help!</li></ul>

Need to cancel your order? Cancellations are only possible before production starts — here's how to request one quickly.

Can I cancel my order?

Returns, Exchanges, & Cancellations

Do you offer refunds, returns, or exchanges?

My item doesn't fit — can I exchange it for a different size?

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

How long does it take to receive my ticket order?

What materials are used to make the commemorative tickets?

What if my commemorative ticket arrives damaged?

Can I track my ticket order?

I'd like to partner with Eventshop to offer tickets for a team, artist, or organization I'm part of. Who do I contact?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

Collectible & Commemorative Tickets

What size hoodie should I order?

What size shirt should I order?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

Physical Products

I missed the QR code at my event! Can I still access the photos from the event I attended?

Can I cancel my order?Updated 2 hours ago

How to request a cancellation

A few things to know