At Eventshop, our mission is to give every fan the opportunity to relive their favorite moments and bring the moment home. To make that possible, every physical product we sell is made-to-order and printed just for you! Because of this, we’re unable

<p>At Eventshop, our mission is to give every fan the opportunity to relive their favorite moments and bring the moment home. To make that possible, every physical product we sell is made-to-order and printed just for you! Because of this, we&#x2019;re unable to accept returns or offer refunds on completed orders.</p><h2 id="exceptions">Exceptions</h2><p>We will always make it right if your item arrives with a manufacturing defect, print issue, or isn&#x2019;t what you ordered. In these cases, reach out to our Support team and we&#x2019;ll arrange a reprint at no cost to you.</p><h2 id="cancellations">Cancellations</h2><p>If you need to cancel your order, we may be able to help before production begins. Reach out to our Support team as soon as possible with your order number. Once production has started, cancellations are no longer available.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Digital downloads are final sale.</strong> All digital download purchases are non-refundable.</li><li><strong>Sizing is not grounds for a return.</strong> We strongly recommend checking the size guide before ordering. If your item doesn&#x2019;t match the size chart measurements, reach out and we&#x2019;ll investigate.</li><li><strong>Fit preference is not grounds for a return.</strong> If the item matches the size chart but doesn&#x2019;t fit the way you expected, we&#x2019;re unfortunately unable to offer a refund or exchange.</li></ul>

Do you offer refunds, returns, or exchanges?

Need to cancel your order? Cancellations are only possible before production starts — here's how to request one quickly.

<p>If you need to cancel your order, reach out to our Support team as soon as possible. Cancellations are only available before production begins.</p><h2 id="how-to-request-a-cancellation">How to request a cancellation</h2><p>Contact our Support team with your order number and let us know you&#x2019;d like to cancel. We&#x2019;ll check your order status and let you know if a cancellation is still possible.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Act quickly.</strong> Once production has started on your custom item, we&#x2019;re unable to cancel the order due to the speed in which they&apos;re produced. The sooner you reach out, the better the chance we can help.</li><li><strong>Refunds go back to your original payment method.</strong> If your cancellation is approved, the refund will be returned to the card used at checkout and typically appears within 5&#x2013;10 business days.</li><li><strong>Already shipped orders can&#x2019;t be cancelled.</strong> If your order has already shipped, we&#x2019;re unable to cancel it. Reach out and we&#x2019;ll do our best to help!</li></ul>

Can I cancel my order?

We can't offer size exchanges on custom made-to-order items, but if your garment doesn't match the size chart, we want to know.

<p>Because every item we sell is custom made-to-order with event-specific design elements, we&#x2019;re unable to offer exchanges for a different size. Once an item has been produced, it can&#x2019;t be repurposed or resold.</p><h2 id="if-your-item-is-smaller-than-the-size-chart-says">If your item is smaller than the size chart says</h2><p>If you believe your item doesn&#x2019;t match the measurements listed on our size guide, we&#x2019;d like to investigate. Reach out to our Support team and include:</p><ul><li>Your order number</li><li>Photos of the item laid flat with a measuring tape showing the width and length</li></ul><p>If the garment is outside the expected measurements, we&#x2019;ll work with our manufacturing partner to make it right.</p><h2 id="before-you-order">Before you order</h2><p>Our garments are unisex sizing and can run differently than expected, especially for those used to women&#x2019;s or fitted cuts. We strongly recommend checking the size guide on the product page before placing your order and sizing up if you&#x2019;re between sizes.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Exchanges for fit preference aren&#x2019;t available.</strong> If the item matches the size chart measurements but doesn&#x2019;t fit the way you expected, we&#x2019;re unable to offer an exchange or refund.</li><li><strong>Unisex sizing runs differently.</strong> Unisex garments are cut wider and shorter than women&#x2019;s styles. If you typically wear a women&#x2019;s size, we recommend sizing up.</li><li><strong>Manufacturing defects are handled differently.</strong> If your item arrived damaged, with a print issue, or appears to be a different product than what you ordered, please see our articles on damaged and wrong items for next steps.</li></ul>

My item doesn't fit — can I exchange it for a different size?

Eventshop

Understand our return and refund policy, find out if your order is eligible for cancellation, and learn what options are available if your item doesn't fit.

Returns, Exchanges, & Cancellations

Getting started with your FIFA Fan ID

What is a FIFA Fan ID?

How do I use my FIFA Fan ID?

Do I need to download an app?

What kind of phone do I need to activate the FIFA Fan ID digital experience?

Can I use the FIFA Fan ID experience without internet access?

Can I access the FIFA Fan ID experience without a FIFA ID login?

Can I access my FIFA Fan ID on another phone?

Getting Started

What happens when I scan it?

Is the FIFA Fan ID content updated over time?

Can I scan my FIFA Fan ID more than once?

Does every FIFA Fan ID unlock the same experience?

Why does my FIFA Fan ID experience look different from someone else's?

How long will the FIFA Fan ID digital experience remain available?

Are there limits on rewards or promotions?

Using the Experience

How do I activate my FIFA Fan ID?

What if scanning my FIFA Fan ID doesn't work?

Do Android devices support NFC tap functionality?

Why isn't anything happening when I point my camera at the FIFA Fan ID?

Can volunteers or staff help me activate my FIFA Fan ID?

NFC & Activation Troubleshooting

Can I upload my own photos to my FIFA Fan ID?

Can I edit or replace my uploaded photos?

Can anyone see the photos I upload to my FIFA Fan ID?

Are uploaded photos reviewed or moderated?

Photo Uploads & Personalization

Why am I seeing "Eventshop" at checkout and in my emails?

What products are available to purchase? Can I customize them?

How long do I have to purchase exclusive FIFA World Cup 2026™ merchandise?

Can merchandise be shipped internationally?

Are the products made to order?

Can I return or exchange personalized merchandise?

Will I receive tracking information for my order?

Is there a limit to how much merchandise I can order?

Merchandise

Is my FIFA Fan ID collectible?

Can I keep the FIFA Fan ID after the match?

Is the FIFA Fan ID durable?

I lost my FIFA Fan ID, can I get another? Do I lose my digital experience?

What happens if I lose my FIFA Fan ID before activating it?

Lost Cards & Collectibility

What languages are supported on the FIFA Fan ID?

I selected the wrong language, match, or city. How do I change it?

Languages

FIFA World Cup 2026™

What is mem-re?

How do I access my digital experience after the event?

Do I need to download an app to access my experience?

Why isn't the QR code working?

Why is the camera asking for permission?

How do I enable camera permissions on iPhone / Android?

What is the AR experience and how do I use it?

My AR experience isn't loading — what should I do?

What does my commemorative ticket unlock?

What is an App Clip and why did it appear on my screen?

I don't have an iPhone — how do I access my experience on Android?

My experience isn't loading — what should I try?

The video on my commemorative ticket won't play

The mem-re app keeps popping up on my phone – why?

mem-re

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

What materials are used to make the commemorative tickets?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

Collectible & Commemorative Tickets

What size shirt should I order?

What size hoodie should I order?

How do I wash my shirt or hoodie to keep the print looking its best?

Can I get a shirt design on a hoodie, or a hoodie design on a shirt?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

Physical Products

I missed the QR code at my event! Can I still access the photos from the event I attended?