My experience isn't loading — what should I try?Updated an hour ago

If your mem-re experience isn’t loading, a few things are worth checking before reaching out. Try these steps in order.

Troubleshooting steps

1. Check your internet connection
mem-re experiences load over the internet. Make sure you’re connected to Wi-Fi or have a strong mobile data signal and try again.

2. Refresh and relaunch
Close the browser tab or App Clip completely and relaunch by scanning the QR code or tapping the NFC chip again. Sometimes a fresh load resolves the issue.

3. Try a different browser
On Android, try Chrome if you’re using a different browser. On iPhone, try Safari. Some browsers handle web-based experiences better than others.

4. Clear your browser cache
Cached data can sometimes interfere with loading. Clear your browser cache and try relaunching the experience.

5. Check camera permissions
If the experience requires camera access and you’ve denied it, the experience may not load correctly.

6. Update your browser and OS
An outdated browser or operating system can cause compatibility issues. Check for updates and try again after installing them.

7. Try a different device
If none of the above helps, try accessing the experience on a different phone to rule out a device-specific issue.

A few things to know

• Not all Eventshop products include a mem-re experience. If your product doesn’t have a QR code or NFC chip, it may not include a digital experience.
• Experience content varies by product. Some experiences include AR, others go straight to an action hub. If you’re not seeing AR, that may simply be how your experience is designed.
• Still not loading? Reach out to our Support team with your event details, device model, browser, and a description of what you’re seeing and we’ll investigate.