Learn what mem-re is and how it connects physical event products to exclusive digital experiences through QR, NFC, App Clips, and more.

<a href="https://mem-re.com/" target="_blank" rel="noopener noreferrer">mem-re</a> is a platform that connects physical products &#x2014; like commemorative tickets, collectible cards, and prints &#x2014; to digital experiences. If your event had a mem-re product, scanning or tapping it unlocks exclusive digital content tied to that specific moment.<h2 id="how-it-works">How it works</h2>Depending on the product, your mem-re experience can be accessed in a few ways, no app download required:<ul><li>QR code &#x2014; Scan the code on your product with your phone&#x2019;s camera to launch the experience.</li><li>NFC tap &#x2014; On compatible products, tap your phone to the NFC chip embedded in the item.</li></ul><h2 id="what-you-might-find-inside">What you might find inside</h2>Depending on the partner and product, your mem-re experience may include highlight videos, event stats, augmented reality moments, photo galleries, and more. Every experience is unique to the event and partner it was created for.<h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all Eventshop products include a mem-re experience. mem-re is available on select products for participating partners and organizations.</li><li>Still have questions? Reach out to our Support team with your event details and we&#x2019;ll help you get started.</li></ul><a href="https://mem-re.com/" target="_blank" rel="noopener noreferrer">Head over here</a> to learn more.

What is mem-re?

Learn how to access your mem-re digital experience via QR code, NFC tap, App Clip, or web browser.

If your event had a mem-re product, here&#x2019;s how to access the digital experience tied to it.<h2 id="ways-to-access-your-experience">Ways to access your experience</h2>QR code Open your phone&#x2019;s camera app and point it at the QR code on your product. A link or prompt should appear &#x2014; tap it to launch the experience. You don&#x2019;t need a special app to scan a QR code on most modern phones.NFC tap On products with an NFC chip, hold your phone close to the designated area on the product. On iPhone, NFC scanning is automatic. On Android, make sure NFC is enabled in your settings.App Clip (iOS only) On some products, scanning the code will trigger an App Clip &#x2014; a lightweight mini-app that launches instantly without a full download. Just tap the prompt that appears on your screen.Web experience (iOS and Android) Some mem-re experiences open directly in your mobile browser. If that&#x2019;s the case, no app or App Clip is needed &#x2014; just follow the link.<h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all Eventshop products include a mem-re experience. mem-re is available on select products for participating events. If your product doesn&#x2019;t have a QR code or NFC indicator, it may not include a digital experience.</li><li>What you see may vary. Some experiences include an AR moment, others go straight to an action hub with videos, photos, and more. This depends on the partner and product.</li><li>Having trouble accessing it? Reach out to our Support team with your event details and product type and we&#x2019;ll help you get in.</li></ul>

How do I access my digital experience after the event?

Most mem-re experiences don't require a full app download. Learn how access works on iPhone vs. Android.

It depends on the product and your device. For most mem-re experiences, you don&#x2019;t need to download a full app &#x2014; but here&#x2019;s what to expect.<h2 id="iphone">iPhone</h2>On iPhone, many mem-re experiences launch via an App Clip &#x2014; a lightweight mini-app that opens instantly when you scan the QR code or tap the NFC chip. App Clips don&#x2019;t require a full download and appear automatically as a prompt on your screen. Some experiences may open directly in Safari or your browser of choice instead.<h2 id="android">Android</h2>On Android, mem-re experiences typically open in your mobile browser. App Clips are an iPhone-only feature, so Android users will access the experience via a web link. The content is the same, just delivered through your browser rather than an App Clip.<h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all Eventshop products include a mem-re experience. mem-re is available on select products for participating events only.</li><li>Keep your browser and OS up to date. An outdated browser or operating system can occasionally cause issues loading the experience. If something isn&#x2019;t working, try updating your device and trying again.</li><li>App Clips are iPhone-only. If you&#x2019;re on Android and see references to an App Clip, don&#x2019;t worry &#x2014; your experience will load in your browser automatically.</li><li>Still having trouble? Reach out to our Support team and we&#x2019;ll help you get it working.</li></ul>

Do I need to download an app to access my experience?

QR code not scanning? Try these troubleshooting steps to get your mem-re experience up and running.

If the QR code on your mem-re product isn&#x2019;t scanning, a few things could be causing it. Try the steps below in order.<h2 id="troubleshooting-steps">Troubleshooting steps</h2>1. Use your phone&#x2019;s native camera app Don&#x2019;t use a third-party QR scanner. Open the default camera app on your iPhone or Android and point it at the code &#x2014; a link should appear automatically.2. Check your camera permissions If your camera app isn&#x2019;t responding or no link appears, make sure camera access is enabled. On iPhone, go to Settings &#x2192; Camera and ensure it&#x2019;s turned on. On Android, go to Settings &#x2192; Apps &#x2192; Camera &#x2192; Permissions.3. Improve lighting and distance Make sure the QR code is well-lit and hold your phone steady about 6&#x2013;10 inches away. Avoid scanning at an angle.4. Clean the code surface If the product has been handled a lot, fingerprints or smudges on the QR code can interfere with scanning. Give it a gentle wipe and try again.5. Try a different device If the code still won&#x2019;t scan, try using a different phone to rule out a device-specific issue.<h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all Eventshop products include a mem-re experience. If your product doesn&#x2019;t have a QR code, it may not include a digital experience.</li><li>Damaged codes may not be recoverable. If the QR code is physically damaged and won&#x2019;t scan on any device, reach out to our Support team and we&#x2019;ll see what we can do.</li><li>Still not working? Contact our Support team with your event details, product type, and a photo of the QR code and we&#x2019;ll investigate.</li></ul>

Why isn't the QR code working?

Learn why mem-re experiences request camera access and how to enable camera permissions on iPhone and Android.

If your mem-re product includes an AR component, your camera is needed to activate the experience. Here&#x2019;s what to do if the permission prompt isn&#x2019;t appearing or you accidentally denied it.<h2 id="why-camera-access-is-needed">Why camera access is needed</h2>mem-re experiences that include augmented reality (AR) use your phone&#x2019;s camera to overlay digital content onto your physical product. Even for QR code scanning, your camera app needs to be active and unrestricted to detect and launch the experience. Without camera access, the experience can&#x2019;t load.<h2 id="how-to-enable-camera-permissions">How to enable camera permissions</h2>On iPhone:<ol><li>Open Settings</li><li>Scroll down and tap Camera</li><li>Make sure the camera toggle is enabled</li><li>If you&#x2019;re using a browser for the experience, go to Settings &#x2192; Safari (or your browser of choice) &#x2192; Camera and set it to Allow</li></ol>On Android:<ol><li>Open Settings &#x2192; Apps</li><li>Find your browser (e.g., Chrome) or camera app</li><li>Tap Permissions &#x2192; Camera and set it to Allow</li></ol><h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all mem-re experiences require camera access. Some experiences go straight to an action hub and don&#x2019;t use AR or require ongoing camera access after the initial QR scan.</li><li>Your camera is only used for the experience. Camera access is used solely to power the mem-re experience &#x2014; it&#x2019;s not used for anything else.</li><li>Still having trouble? Reach out to our Support team and we&#x2019;ll help you get it sorted.</li></ul>

Why is the camera asking for permission?

Step-by-step instructions for enabling camera permissions on iPhone and Android for mem-re experiences.

If your mem-re experience requires camera access and it&#x2019;s not working, here&#x2019;s how to enable camera permissions on both iPhone and Android.<h2 id="iphone">iPhone</h2>For the Camera app:<ol><li>Open Settings</li><li>Scroll down and tap Camera</li><li>Make sure the camera is enabled</li></ol>For Safari or another browser:<ol><li>Open Settings</li><li>Scroll down and tap Safari (or your browser of choice)</li><li>Tap Camera and select Allow</li></ol>If a website already asked and you denied it:<ol><li>Open Settings &#x2192; Safari &#x2192; Camera</li><li>Set to Allow</li><li>Go back to the experience and refresh the page</li></ol><h2 id="android">Android</h2>For Chrome or your default browser:<ol><li>Open Settings &#x2192; Apps</li><li>Find and tap Chrome (or your browser)</li><li>Tap Permissions &#x2192; Camera</li><li>Select Allow only while using the app</li></ol>If a site already denied camera access in Chrome:<ol><li>Open Chrome and tap the three dots in the top right</li><li>Go to Settings &#x2192; Site Settings &#x2192; Camera</li><li>Find the mem-re site in the blocked list and tap Allow</li></ol><h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all mem-re experiences require ongoing camera access. Some go straight to an action hub after the initial QR scan and don&#x2019;t use AR.</li><li>Steps may vary slightly by device and OS version. If the steps above don&#x2019;t match exactly what you see, search your device settings for &#x201C;Camera permissions&#x201D; to find the right location.</li><li>Still having trouble? Reach out to our Support team and we&#x2019;ll help you through it.</li></ul>

How do I enable camera permissions on iPhone / Android?

Learn what augmented reality (AR) is and how to use it if your mem-re product includes an AR experience.

If your mem-re product includes an AR moment, you&#x2019;re in for something special. Here&#x2019;s what augmented reality is and how to use it.<h2 id="what-is-ar">What is AR?</h2>Augmented reality (AR) overlays digital content &#x2014; like video, animation, or graphics &#x2014; onto your physical product through your phone&#x2019;s camera. When you scan or tap your mem-re product and an AR experience launches, your camera will activate and digital content will appear on your screen as if it&#x2019;s in the room with you.<h2 id="how-to-use-it">How to use it</h2><ol><li style="font-size: 16px;">Scan the QR code or tap the NFC chip on your product to launch the experience</li><li style="font-size: 16px;">If prompted, allow camera access</li><li style="font-size: 16px;">Point your camera at your physical product</li><li style="font-size: 16px;">The AR content will appear on your screen &#x2014; move your phone around to explore it</li></ol><h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all mem-re experiences include AR. Some products go straight to an action hub with videos, photos, and other content. Whether your experience includes AR depends on the partner and product.</li><li>Good lighting helps. AR works best in a well-lit environment. If the experience isn&#x2019;t detecting your surface, try moving to a brighter area.</li><li>Camera permission is required. AR needs your camera to work. If you&#x2019;re prompted to allow camera access, tap Allow to continue.</li><li>Not all devices support AR equally. Older devices may have limited AR capabilities. If the AR moment isn&#x2019;t loading, try accessing the experience on a newer device.</li><li>Having trouble? Reach out to our Support team with your event details and product type and we&#x2019;ll help you out!</li></ul>

What is the AR experience and how do I use it?

AR experience not loading? Try these troubleshooting steps to resolve the most common issues with mem-re AR experiences.

If your mem-re experience isn&#x2019;t loading or the AR isn&#x2019;t appearing, try the steps below.<h2 id="troubleshooting-steps">Troubleshooting steps</h2>1. Check your camera permissions AR requires camera access. If you denied the permission when prompted, you&#x2019;ll need to re-enable it in your device settings. See our article on how to enable camera permissions on iPhone and Android for step-by-step instructions.2. Make sure you&#x2019;re in a well-lit environment AR works by detecting surfaces through your camera. Low lighting can prevent it from working correctly. Try moving to a brighter area.3. Point your camera directly at your mem-re activated physical product. AR needs the surface of your physical product to anchor to, so hold it steady for a moment to let the experience load.4. Refresh the experience Close the browser tab or App Clip and relaunch by scanning the QR code or tapping the NFC chip again.5. Try a different browser if on a web experience If you&#x2019;re on Android and using a non-default browser, try switching to Chrome.6. Update your device An outdated OS or browser may cause AR issues. Check for any available updates and try again after updating.<h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all mem-re experiences include AR. Some go straight to an action hub. If you&#x2019;re not seeing an AR moment, that may simply be how your experience is designed.</li><li>Older devices may have limited AR support. If you&#x2019;re on an older phone, try accessing the experience on a newer device if possible.</li><li>Still not loading? Reach out to our Support team with your event details, product type, device model, and browser and we&#x2019;ll investigate.</li></ul>

My AR experience isn't loading — what should I do?

Learn what digital content your mem-re commemorative ticket may unlock, including AR moments, highlight videos, stats, and more. Also covers tickets from before September 2025.

If your Eventshop commemorative ticket includes a mem-re experience, scanning or tapping it unlocks exclusive digital content tied to that specific event. Here&#x2019;s what you might find inside.<h2 id="what-your-ticket-may-unlock">What your ticket may unlock</h2>The content varies by partner and product, but mem-re experiences can include:<ul><li>Highlight videos &#x2014; exclusive clips from the event</li><li>Augmented reality moments &#x2014; interactive AR content that brings your ticket to life</li><li>Event stats and details &#x2014; game stats, setlists, and other event-specific information</li><li>Photo galleries &#x2014; official photos from the event</li><li>An action hub &#x2014; a central page with all your digital content in one place</li><li>And much, much more!</li></ul>Some experiences include an AR moment before landing on the action hub. Others go straight to the action hub. This depends on the partner and how the experience was designed.<h2 id="how-to-access-it">How to access it</h2>Scan the QR code or tap the NFC chip on your commemorative ticket with your phone to launch the experience.<h2 id="tickets-from-before-september-2025">Tickets from before September 2025</h2>Commemorative tickets purchased before September 2025 used a different system &#x2014; AR experiences on those tickets were accessed through the Eventshop app (<a href="https://apps.apple.com/us/app/eventshop/id6449368371" target="_blank" rel="noopener noreferrer">iOS</a> and <a href="https://play.google.com/store/apps/details?id=com.arlyinc.arly">Android</a>) rather than through mem-re. Not all past experiences have been updated to the mem-re platform yet, so if you have an older ticket and the QR code isn&#x2019;t launching a mem-re experience, that may be why.If you&#x2019;re having trouble accessing the experience on an older ticket, reach out to our Support team with your event details and we&#x2019;ll let you know what&#x2019;s available for your specific ticket.<h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all Eventshop commemorative tickets include a mem-re experience. This feature is available on select products for participating events only. If your ticket doesn&#x2019;t have a QR code or NFC chip, it may not include a digital experience.</li><li>Content varies by event. Every mem-re experience is unique to the event and partner it was created for.</li><li>Having trouble accessing it? Reach out to our Support team with your event details and we&#x2019;ll help you get in.</li></ul>

What does my commemorative ticket unlock?

Confused about the App Clip that appeared on your iPhone? Learn what it is and how to use it to access your mem-re experience.

If a small card or prompt appeared on your iPhone screen when you scanned your mem-re product, that&#x2019;s an App Clip &#x2014; and it&#x2019;s how the mem-re experience is accessed!<h2 id="what-is-an-app-clip">What is an App Clip?</h2>An App Clip is a lightweight mini-app that Apple allows to launch instantly without a full app download. When you scan a QR code or tap an NFC chip on a mem-re product, your iPhone may automatically display an App Clip card at the bottom of your screen. Tapping it launches the experience immediately.App Clips are designed to be fast and frictionless. You get the full experience without having to visit the App Store, download anything, or create an account.<h2 id="how-to-use-it">How to use it</h2><ol><li style="font-size: 16px;">When the App Clip card appears at the bottom of your screen, tap Open</li><li style="font-size: 16px;">If prompted, allow any permissions the experience needs (such as camera access for AR)</li><li style="font-size: 16px;">Your mem-re experience will launch from there</li></ol><h2 id="a-few-things-to-know">A few things to know</h2><ul><li>App Clips are iPhone only. Android devices don&#x2019;t support App Clips. If you&#x2019;re on Android, your experience will open in your browser instead, and the content is exactly the same.</li><li>Not all mem-re experiences use App Clips. Some may open directly in Safari or another browser depending on how the experience was built.</li><li>Not all Eventshop products include a mem-re experience. App Clips only appear on products that have a mem-re digital experience attached.</li><li>The App Clip didn&#x2019;t appear? Try scanning the QR code again with your native camera app, or reach out to our Support team for help.</li></ul>

What is an App Clip and why did it appear on my screen?

On Android, mem-re experiences open in your browser instead of an App Clip. Here's how to access your experience and troubleshoot common issues.

If your Eventshop product includes a mem-re experience and you&#x2019;re on Android, you can still access everything! It just works a little differently than on iPhone.<h2 id="how-android-access-works">How Android access works</h2>App Clips are an iPhone-only feature, so on Android your mem-re experience will open in your mobile browser instead. The content is exactly the same, and you&#x2019;ll just access it through Chrome or your default browser rather than an App Clip.<h2 id="how-to-get-started">How to get started</h2><ol><li>Open your phone&#x2019;s camera app and scan the QR code on your product, or tap the NFC chip if your product has one</li><li>A link will appear &#x2014; tap it to open the experience in your browser</li><li>If prompted, allow camera access (required for AR experiences)</li><li>Your mem-re experience will load in your browser</li></ol><h2 id="troubleshooting-on-android">Troubleshooting on Android</h2><ul><li>Make sure NFC is enabled if you&#x2019;re trying to tap rather than scan. Go to Settings &#x2192; Connected Devices &#x2192; NFC and make sure it&#x2019;s turned on.</li><li>Use Chrome if possible. Some browsers on Android handle camera permissions and web experiences better than others. If you&#x2019;re having trouble, try opening the link in Chrome.</li><li>Enable camera permissions in Chrome if the AR experience isn&#x2019;t working. Go to Chrome &#x2192; Settings &#x2192; Site Settings &#x2192; Camera and make sure it&#x2019;s set to Allow.</li></ul><h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all Eventshop products include a mem-re experience. mem-re is available on select products for participating events only.</li><li>Still having trouble? Reach out to our Support team with your event details, product type, and Android device model and we&#x2019;ll help you get it working.</li></ul>

I don't have an iPhone — how do I access my experience on Android?

mem-re experience not loading? Try these troubleshooting steps covering connectivity, browser compatibility, permissions, and more.

If your mem-re experience isn&#x2019;t loading, a few things are worth checking before reaching out. Try these steps in order.<h2 id="troubleshooting-steps">Troubleshooting steps</h2>1. Check your internet connection mem-re experiences load over the internet. Make sure you&#x2019;re connected to Wi-Fi or have a strong mobile data signal and try again.2. Refresh and relaunch Close the browser tab or App Clip completely and relaunch by scanning the QR code or tapping the NFC chip again. Sometimes a fresh load resolves the issue.3. Try a different browser On Android, try Chrome if you&#x2019;re using a different browser. On iPhone, try Safari. Some browsers handle web-based experiences better than others.4. Clear your browser cache Cached data can sometimes interfere with loading. Clear your browser cache and try relaunching the experience.5. Check camera permissions If the experience requires camera access and you&#x2019;ve denied it, the experience may not load correctly.6. Update your browser and OS An outdated browser or operating system can cause compatibility issues. Check for updates and try again after installing them.7. Try a different device If none of the above helps, try accessing the experience on a different phone to rule out a device-specific issue.<h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all Eventshop products include a mem-re experience. If your product doesn&#x2019;t have a QR code or NFC chip, it may not include a digital experience.</li><li>Experience content varies by product. Some experiences include AR, others go straight to an action hub. If you&#x2019;re not seeing AR, that may simply be how your experience is designed.</li><li>Still not loading? Reach out to our Support team with your event details, device model, browser, and a description of what you&#x2019;re seeing and we&#x2019;ll investigate.</li></ul>

My experience isn't loading — what should I try?

Video not playing on your mem-re commemorative ticket? Try these troubleshooting steps for common video playback issues.

If the video on your mem-re commemorative ticket isn&#x2019;t playing, here&#x2019;s what to try.<h2 id="troubleshooting-steps">Troubleshooting steps</h2>1. Check your internet connection Videos require a stable connection to stream. Make sure you&#x2019;re on Wi-Fi or have a strong mobile data signal and try again.2. Refresh the experience Close the browser tab or App Clip and relaunch by scanning the QR code or tapping the NFC chip again. Then try playing the video once the experience reloads.3. Check your volume Make sure your phone isn&#x2019;t on silent and your volume is turned up. Some videos may appear to not be playing if the sound is off.4. Try a different browser On Android, try Chrome. On iPhone, try Safari. Some browsers handle video playback better than others, and switching can resolve the issue.5. Update your browser and OS Outdated software can cause video playback issues. Check for available updates and try again after installing them.6. Try a different device or network If the video still won&#x2019;t play, try on a different phone or switch between Wi-Fi and mobile data to rule out a network or device-specific issue.<h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Not all mem-re experiences include video. Content varies by partner and product. If you&#x2019;re not seeing a video, it may not be part of your specific experience.</li><li>Not all Eventshop products include a mem-re experience. mem-re is available on select products for participating events only.</li><li>Still not working? Reach out to our Support team with your event details, device model, browser, and a description of what you&#x2019;re seeing and we&#x2019;ll look into it.</li></ul>

The video on my commemorative ticket won't play

The mem-re experience launching unexpectedly? Your mem-re card is likely triggering it via NFC. Here's why it happens and how to stop it.

If the mem-re experience keeps launching on your phone unexpectedly, don&#x2019;t worry &#x2014; it&#x2019;s not a glitch. Your mem-re product is triggering it!<h2 id="why-this-happens">Why this happens</h2>mem-re products with an NFC chip are designed to launch the experience automatically when they come close to your phone. If your card is stored near your phone (in the same wallet, purse, bag, or pocket), your phone may be picking up the NFC signal and triggering the App Clip or experience repeatedly.<h2 id="how-to-fix-it">How to fix it</h2>Check whether your mem-re card is physically close to your phone. If it is, simply moving them apart will stop the experience from launching on its own. Try storing your card in a separate compartment or a different bag from your phone.<h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Your mem-re card is the only thing that triggers it. The mem-re experience will not appear randomly on its own &#x2014; it requires your card to be nearby via NFC tap, or for the QR code to be actively scanned. If it keeps popping up, your card is the source.</li><li>This is more common on iPhone. iPhones are particularly sensitive to NFC signals and may trigger an App Clip prompt even when your card is just nearby in a bag or pocket.</li><li>You can dismiss the prompt. If the App Clip or experience appears and you don&#x2019;t want to open it, just swipe it away. It won&#x2019;t affect your product or experience.</li><li>Still having issues? Reach out to our Support team and we&#x2019;ll help you sort it out.</li></ul>

The mem-re app keeps popping up on my phone – why?

Eventshop

Everything you need to know about your mem-re digital experience — from scanning your QR code and enabling camera permissions to troubleshooting AR and App Clips.