My item arrived damaged or with a defect — what should I do?Updated 2 hours ago

We’re so sorry to hear your order arrived in less than perfect condition! We stand behind the quality of our products and will make it right.

What to do

Reach out to our Support team and include the following:

• Your order number
• A description of the defect or damage
• A few clear photos of the issue

Once we have that information, we’ll review it with our manufacturing partner and get a reprint issued for you.

A few things to know

• Photos are required to process a reprint. We need to document the issue with our manufacturer, so please include clear photos showing the damage or defect.
• You don’t need to return the item. In most cases we’ll issue a reprint without requiring you to send the original back.
• Reprints are subject to the same production timelines. Custom made-to-order items typically arrive within 14 business days of the reprint being submitted.