Received a damaged or defective item? Here's how to get a reprint issued through Eventshop Support.

<p>We&#x2019;re so sorry to hear your order arrived in less than perfect condition! We stand behind the quality of our products and will make it right.</p><h2 id="what-to-do">What to do</h2><p>Reach out to our Support team and include the following:</p><ul><li>Your order number</li><li>A description of the defect or damage</li><li>A few clear photos of the issue</li></ul><p>Once we have that information, we&#x2019;ll review it with our manufacturing partner and get a reprint issued for you.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Photos are required to process a reprint.</strong> We need to document the issue with our manufacturer, so please include clear photos showing the damage or defect.</li><li><strong>You don&#x2019;t need to return the item.</strong> In most cases we&#x2019;ll issue a reprint without requiring you to send the original back.</li><li><strong>Reprints are subject to the same production timelines.</strong> Custom made-to-order items typically arrive within 14 business days of the reprint being submitted.</li></ul>

My item arrived damaged or with a defect — what should I do?

Received the wrong design or photo on your shirt? Here's how to get the correct item reprinted and sent out.

<p>We&#x2019;re so sorry your order didn&#x2019;t arrive as expected. Receiving the wrong design or photo is something we take seriously and will resolve for you as quickly as possible.</p><h2 id="what-to-do">What to do</h2><p>Reach out to our Support team and include the following:</p><ul><li>Your order number</li><li>A photo of the item you received</li><li>A screenshot or description of the design you originally selected</li></ul><p>We&#x2019;ll review it with our manufacturing partner and get the correct item reprinted and sent out to you.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Photos are required to process a reprint.</strong> We need to document the discrepancy with our manufacturer, so please include a clear photo of what you received alongside your original order confirmation if possible.</li><li><strong>You don&#x2019;t need to return the item.</strong> In most cases we&#x2019;ll issue a reprint without requiring you to send the original back.</li><li><strong>Reprints are subject to the same production timelines.</strong> Custom made-to-order items typically arrive within 14 business days of the reprint being submitted.</li></ul>

I received the wrong design/photo on my shirt — how do I get this fixed?

Print fading or peeling shortly after receiving your item? Find out what's covered and how to get it resolved.

<p>Print quality issues like fading or peeling that appear shortly after receiving your item are not normal and are something we want to resolve for you.</p><h2 id="what-to-do">What to do</h2><p>Reach out to our Support team as soon as possible after receiving your item and include the following:</p><ul><li>Your order number</li><li>A description of the issue (fading, peeling, cracking, etc.)</li><li>Clear photos showing the affected area</li><li>How many times the item has been washed, if applicable</li></ul><p>We&#x2019;ll review with our manufacturing partner and work to get it resolved.</p><h2 id="how-to-care-for-your-printed-garments">How to care for your printed garments</h2><p>To keep your apparel looking its best and avoid premature wear, we recommend the following:</p><ul><li>Wash inside out in cold water</li><li>Use a gentle cycle</li><li>Avoid tumble drying on high heat &#x2014; air dry or use low heat</li><li>Do not iron directly on the garment</li></ul><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Normal wear over time is expected.</strong> All printed garments experience some degree of fading with regular washing. Our quality guarantee covers defects, not wear from extended use.</li><li><strong>Photos are required to process a reprint.</strong> We need to document the issue with our manufacturer, so please include clear photos of the affected area.</li><li><strong>Reprints are subject to the same production timelines.</strong> Custom made-to-order items typically arrive within 14 business days of the reprint being submitted.</li></ul>

The print on my garment is already fading or peeling — is that covered?

Received only part of your order? Learn why items may ship separately and how to report a missing item to our Support team.

<p>If your order arrived but one or more items are missing, don&#x2019;t worry! We&apos;ll get this sorted for you.</p><h2 id="why-part-of-your-order-may-arrive-separately">Why part of your order may arrive separately</h2><p>If you ordered a mix of items (for example, a commemorative ticket and a shirt), they will ship from different manufacturers and arrive in separate packages at different times. Check your tracking information to see for a second shipment and check that it&apos;s still on its way before reaching out.</p><h2 id="what-to-do-if-an-item-is-genuinely-missing">What to do if an item is genuinely missing</h2><p>If your other shipment hasn&#x2019;t arrived, is lost in transit, or you believe an item is missing, reach out to our Support team and include:</p><ul><li>Your order number</li><li>Which item(s) you received</li><li>Which item(s) are missing</li><li>A photo of what arrived, if the package appeared tampered with or damaged</li></ul><p>We&#x2019;ll investigate and get the missing item sent out to you.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Tickets and apparel ship separately.</strong> Commemorative tickets and garments are made by different manufacturers, so they almost always arrive in separate packages.</li><li><strong>Check your confirmation email.</strong> Your order confirmation will show all items in your order so you can cross-reference what you received.</li><li><strong>Replacement items follow the same production timelines.</strong> Custom made-to-order replacements typically arrive within 14 business days of being submitted.</li></ul>

I only received part of my order — what should I do?

Received a cracked or damaged display case or acrylic? Here's how to report it and get a replacement sent out.

<p>We&#x2019;re sorry your display case or acrylic arrived damaged. We&#x2019;ll make it right!</p><h2 id="what-to-do">What to do</h2><p>Reach out to our Support team and include the following:</p><ul><li>Your order number</li><li>A description of the damage (cracked, scratched, broken, etc.)</li><li>Clear photos of the damaged item and the packaging it arrived in</li></ul><p>Once we have that information, we&#x2019;ll review it and arrange a replacement for you.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Photos of the packaging help us investigate.</strong> If the outer packaging was damaged in transit, photos of that alongside the item help us work with the carrier to resolve the issue.</li><li><strong>You don&#x2019;t need to return the damaged item.</strong> In most cases we&#x2019;ll send a replacement without requiring you to ship the original back.</li><li><strong>Replacements follow the same production timelines.</strong> Replacement items typically arrive within 14 business days of being submitted.</li></ul>

My display case/acrylic arrived cracked or damaged

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