Why are my digital downloads blurry or low resolution?Updated 9 days ago
Digital downloads are provided at low resolution (1240x827), which is optimized for sharing on social media and saving to your phone. This is standard practice across the industry — it ensures images aren’t purchased and reprinted for resale or distribution without the photographer’s consent.
If you’d like a high-resolution version, we offer that through print purchases (framed prints, loose prints, posters, and more) for artists and teams that have elected to offer printed goods through Eventshop.
Getting the best quality on your phone
If your photos look blurry on your phone, downloading them on a computer first and then transferring them to your phone often helps. You can also follow these steps to download directly to your phone at the best available quality:
- Open your order confirmation email
Scroll to the bottom and click the “View” button in the box that shows your digital downloads are available. - Click the download button
You’ll be taken to a new page with a download button for your photo(s). Click the download button — don’t tap and hold the photo to save, as that captures a lower-quality version. - Save to your photos
Select “Save to Photos” and your photos will be ready to use.
A few things to know
- Digital downloads are final sale. All digital download purchases are non-refundable.
- High-res is available through print purchases. If you need a high-resolution file, consider ordering a print through our site where available.
- Still having trouble? Reach out to our Support team and we’ll do our best to help.