Digital downloads are provided at low resolution (1240x827), which is optimized for sharing on social media and saving to your phone. This is standard practice across the industry — it ensures images aren’t purchased and reprinted for resale or distr

Digital downloads are provided at low resolution (1240x827), which is optimized for sharing on social media and saving to your phone. This is standard practice across the industry &#x2014; it ensures images aren&#x2019;t purchased and reprinted for resale or distribution without the photographer&#x2019;s consent.If you&#x2019;d like a high-resolution version, we offer that through print purchases (framed prints, loose prints, posters, and more) for artists and teams that have elected to offer printed goods through Eventshop.<h2 id="getting-the-best-quality-on-your-phone">Getting the best quality on your phone</h2>If your photos look blurry on your phone, downloading them on a computer first and then transferring them to your phone often helps. You can also follow these steps to download directly to your phone at the best available quality:<ol><li>Open your order confirmation email Scroll to the bottom and click the &#x201C;View&#x201D; button in the box that shows your digital downloads are available.</li><li>Click the download button You&#x2019;ll be taken to a new page with a download button for your photo(s). Click the download button &#x2014; don&#x2019;t tap and hold the photo to save, as that captures a lower-quality version.</li><li>Save to your photos Select &#x201C;Save to Photos&#x201D; and your photos will be ready to use.</li></ol><h2 id="a-few-things-to-know">A few things to know</h2><ul><li>Digital downloads are final sale. All digital download purchases are non-refundable.</li><li>High-res is available through print purchases. If you need a high-resolution file, consider ordering a print through our site where available.</li><li>Still having trouble? Reach out to our Support team and we&#x2019;ll do our best to help.</li></ul>

Why are my digital downloads blurry or low resolution?

Eventshop

Everything you need to know about your digital download photos — including resolution, how to download on your phone, and our final sale policy.

Digital Downloads

What is mem-re?

How do I access my digital experience after the event?

Do I need to download an app to access my experience?

Why isn't the QR code working?

Why is the camera asking for permission?

How do I enable camera permissions on iPhone / Android?

What is the AR experience and how do I use it?

My AR experience isn't loading — what should I do?

What does my commemorative ticket unlock?

What is an App Clip and why did it appear on my screen?

I don't have an iPhone — how do I access my experience on Android?

My experience isn't loading — what should I try?

The video on my commemorative ticket won't play

The mem-re app keeps popping up on my phone – why?

mem-re

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

What materials are used to make the commemorative tickets?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

Collectible & Commemorative Tickets

What size shirt should I order?

What size hoodie should I order?

How do I wash my shirt or hoodie to keep the print looking its best?

Can I get a shirt design on a hoodie, or a hoodie design on a shirt?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

Physical Products

I missed the QR code at my event! Can I still access the photos from the event I attended?