If you didn't get a chance to scan the QR code at your event, don’t worry! As long as the gallery is still live, we can send you the link directly. Reach out to our Support team and include the following details:. Once we have that information, we’ll

<p>If you didn&apos;t get a chance to scan the QR code at your event, don&#x2019;t worry! As long as the gallery is still live, we can send you the link directly.</p><h2 id="how-to-get-your-gallery-link">How to get your gallery link</h2><p>Reach out to our Support team and include the following details:</p><ul><li>The <strong>artist</strong> or <strong>team</strong> that performed at your event</li><li>The <strong>date</strong> of your event</li><li>The <strong>location</strong> of your event</li></ul><p>Once we have that information, we&#x2019;ll check the status of the gallery. If it&#x2019;s still live, we&#x2019;ll send the link straight to you.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Galleries are only open for a limited time.</strong> If it&#x2019;s been several weeks since your event, the gallery may have closed. Reach out anyway and we&#x2019;ll let you know either way.</li><li><strong>We only cover select events.</strong> If Eventshop wasn&#x2019;t part of your event, there may not be a gallery available. We&#x2019;ll confirm when you get in touch.</li><li><strong>Some galleries are closed by artist or team request.</strong> Occasionally an artist&#x2019;s team asks us to take down a gallery after the event ahead of schedule. If that&#x2019;s the case, we&#x2019;ll let you know.</li></ul>

I missed the QR code at my event! Can I still access the photos from the event I attended?

Gallery links expire after a limited time. Find out how to request a new one and what to do if the gallery has closed.

<p>Gallery links are only active for a limited time after your event. If yours has expired, here&#x2019;s what to do.</p><h2 id="request-a-new-link">Request a new link</h2><p>Reach out to our Support team and include the following:</p><ul><li>The <strong>artist</strong> or <strong>team</strong> that performed at your event</li><li>The <strong>date</strong> of your event</li><li>The <strong>location</strong> of your event</li></ul><p>We&#x2019;ll check whether your gallery is still accessible and send you a new link if it is!</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Galleries close after a limited window.</strong> If it&#x2019;s been several weeks since your event, the gallery may have closed permanently. We&#x2019;ll let you know either way when you reach out.</li><li id="isPasted"><strong>Some galleries are closed by artist or team request.</strong> Occasionally an artist&#x2019;s team asks us to take down a gallery after the event ahead of schedule. If that&#x2019;s the case, we&#x2019;ll let you know.</li><li><strong>Need to access purchased photos?</strong> If you bought digital downloads before the gallery expired, check your order confirmation email for your download link &#x2014; those don&#x2019;t expire.</li></ul>

My gallery link expired — can I still see the photos?

Galleries only include photos approved by the artist's photographer. Learn why there are a limited number of photos and what that means for your order.

<p>If your event gallery has fewer photos than you expected, that&#x2019;s completely normal &#x2014; and it&#x2019;s by design.</p><h2 id="why-galleries-are-curated">Why galleries are curated</h2><p>Only a select set of top photos from each show are shared with us by the artist&#x2019;s or team&#x2019;s photographer, and each one is reviewed and approved by their team before being made available. This means we only ever have access to the photos that have been officially approved for sale.</p><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>We can&#x2019;t add more photos.</strong> The gallery reflects everything available to us for that event. If a photo you&#x2019;re looking for isn&#x2019;t there, it unfortunately wasn&#x2019;t included in the approved set.</li><li><strong>Photo availability varies by event.</strong> The number of photos in a gallery depends on the artist or team and varies from show to show.</li><li><strong>We&#x2019;re not affiliated with venue photographers.</strong> If you&#x2019;re looking for photos taken by a venue or VIP photographer, those would be available through a separate channel &#x2014; Eventshop only offers post-show custom merch using approved artist photography.</li></ul><h1 id="still-have-questions-">Still have questions? </h1><p>Reach out to our Support team with your event details and we&#x2019;ll do our best to help.</p>

Why are there only a few photos in my gallery?

Eventshop

Learn how to access your event photo gallery, request a link if you missed the QR code, and find out what to do if your gallery has expired.

Event Gallery Access

What is mem-re?

How do I access my digital experience after the event?

Do I need to download an app to access my experience?

Why isn't the QR code working?

Why is the camera asking for permission?

How do I enable camera permissions on iPhone / Android?

What is the AR experience and how do I use it?

My AR experience isn't loading — what should I do?

What does my commemorative ticket unlock?

What is an App Clip and why did it appear on my screen?

I don't have an iPhone — how do I access my experience on Android?

My experience isn't loading — what should I try?

The video on my commemorative ticket won't play

The mem-re app keeps popping up on my phone – why?

mem-re

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

What materials are used to make the commemorative tickets?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?