Need to update your shipping address? Here's how to request a change and what to do if your order has already shipped.

<p>In most cases, we&apos;re able to update your shipping address as long as your order hasn&apos;t shipped yet.</p><h2 id="how-to-request-an-address-change">How to request an address change</h2><ol><li><strong>Act quickly</strong> &#x2014; Address changes must be requested as soon as possible after placing your order, and must be done before it has shipped.</li><li><strong>Contact our Support team</strong> &#x2014; Contact us with your order number and the correct shipping address as soon as possible. The sooner you reach out, the better the chances we can make the update in time!</li></ol><h2 id="what-if-my-order-has-already-shipped">What if my order has already shipped?</h2><p>Once an order has shipped, we&apos;re unable to redirect it to a new address. If your order is already on its way, we recommend contacting the carrier directly with your tracking number &#x2014; they may be able to arrange a delivery hold or redirect depending on the service used.</p><h2 id="still-need-help">Still need help?</h2><p>Reach out to our Support team with your order number and we&apos;ll do our best to assist.</p>

Can I change my shipping address?

Orders can't be edited after placement, but cancellation may be possible before production starts. Here's what to do.

<p>Because every item we sell is custom made-to-order, we aren&#x2019;t able to modify orders once they&#x2019;ve been placed. Here&#x2019;s what your options are.</p><h2 id="what-you-can-do">What you can do</h2><p>While edits aren&#x2019;t possible, we can cancel your order so you can place a new one with the correct details &#x2014; as long as production hasn&#x2019;t started yet. Reach out to our Support team as soon as possible with your order number and we&#x2019;ll check whether a cancellation is still available.</p><p>Common reasons customers need to edit an order include:</p><ul><li>Wrong size selected</li><li>Wrong photo or design chosen</li><li>Wrong date or seat information on a commemorative ticket</li><li>Wrong shirt color</li></ul><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Act quickly.</strong> Cancellations are only possible before production begins. The sooner you reach out, the better the chance we can help.</li><li><strong>Individual items can&#x2019;t be removed.</strong> If you&#x2019;d like to remove one item from a multi-item order, we&#x2019;d need to cancel the entire order and you can reorder the items you&#x2019;d like to keep.</li><li><strong>Once production has started, we&#x2019;re unable to cancel.</strong> If your order is already in production, we won&#x2019;t be able to make changes or issue a cancellation.</li></ul>

Can I edit my order after placing it?

Eventshop

Need to update your order? Learn how to change your shipping address, edit order details, or request a cancellation before production begins.

Order Changes & Modifications

Getting started with your FIFA Fan ID

What is a FIFA Fan ID?

How do I use my FIFA Fan ID?

Do I need to download an app?

What kind of phone do I need to activate the FIFA Fan ID digital experience?

Can I use the FIFA Fan ID experience without internet access?

Can I access the FIFA Fan ID experience without a FIFA ID login?

Can I access my FIFA Fan ID on another phone?

Getting Started

What happens when I scan it?

Is the FIFA Fan ID content updated over time?

Can I scan my FIFA Fan ID more than once?

Does every FIFA Fan ID unlock the same experience?

Why does my FIFA Fan ID experience look different from someone else's?

How long will the FIFA Fan ID digital experience remain available?

Are there limits on rewards or promotions?

Using the Experience

How do I activate my FIFA Fan ID?

What if scanning my FIFA Fan ID doesn't work?

Do Android devices support NFC tap functionality?

Why isn't anything happening when I point my camera at the FIFA Fan ID?

Can volunteers or staff help me activate my FIFA Fan ID?

NFC & Activation Troubleshooting

Can I upload my own photos to my FIFA Fan ID?

Can I edit or replace my uploaded photos?

Can anyone see the photos I upload to my FIFA Fan ID?

Are uploaded photos reviewed or moderated?

Photo Uploads & Personalization

Why am I seeing "Eventshop" at checkout and in my emails?

What products are available to purchase? Can I customize them?

How long do I have to purchase exclusive FIFA World Cup 2026™ merchandise?

Can merchandise be shipped internationally?

Are the products made to order?

Can I return or exchange personalized merchandise?

Will I receive tracking information for my order?

Is there a limit to how much merchandise I can order?

Merchandise

Is my FIFA Fan ID collectible?

Can I keep the FIFA Fan ID after the match?

Is the FIFA Fan ID durable?

I lost my FIFA Fan ID, can I get another? Do I lose my digital experience?

What happens if I lose my FIFA Fan ID before activating it?

Lost Cards & Collectibility

What languages are supported on the FIFA Fan ID?

I selected the wrong language, match, or city. How do I change it?

Languages

FIFA World Cup 2026™

What is mem-re?

How do I access my digital experience after the event?

Do I need to download an app to access my experience?

Why isn't the QR code working?

Why is the camera asking for permission?

How do I enable camera permissions on iPhone / Android?

What is the AR experience and how do I use it?

My AR experience isn't loading — what should I do?

What does my commemorative ticket unlock?

What is an App Clip and why did it appear on my screen?

I don't have an iPhone — how do I access my experience on Android?

My experience isn't loading — what should I try?

The video on my commemorative ticket won't play

The mem-re app keeps popping up on my phone – why?

mem-re

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

What materials are used to make the commemorative tickets?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

Collectible & Commemorative Tickets

What size shirt should I order?

What size hoodie should I order?

How do I wash my shirt or hoodie to keep the print looking its best?

Can I get a shirt design on a hoodie, or a hoodie design on a shirt?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

Physical Products

I missed the QR code at my event! Can I still access the photos from the event I attended?