Select your artist or team below for specific information related to their collectible & commemorative tickets!

Collectible & Commemorative Tickets

Information about shirts, hoodies, and other garments sold by Eventshop.

Shirts & Hoodies

Information about loose print and framed print images sold by Eventshop.

Posters & Prints

Eventshop

Information regarding physical items sold by Eventshop. Apparel, tickets, prints, etc.

Physical Products

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

How long does it take to receive my ticket order?

What materials are used to make the commemorative tickets?

What if my commemorative ticket arrives damaged?

Can I track my ticket order?

I'd like to partner with Eventshop to offer tickets for a team, artist, or organization I'm part of. Who do I contact?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

What size hoodie should I order?

What size shirt should I order?

What poster sizes are available?

What print and frame sizes are available?

I missed the QR code at my event! Can I still access the photos from the event I attended?

My gallery link expired — can I still see the photos?

Why are there only a few photos in my gallery?

Event Gallery Access

Why are my digital downloads blurry or low resolution?

Digital Downloads

My product is AR activated! How do I activate it?

What mobile devices is the AR component compatible with?

AR Activated Products

The mem-re app keeps popping up on my phone. What is happening?

mem-re