Eventshop

Important Note: Not all artist/team tickets are AR activated. If the ticket you purchased can be activated, you&apos;ll see this noted on the back of your ticket.<ol><li style="font-size: 16px;">Download the Eventshop app by scanning the QR code on the back of your ticket.&#xA0;</li><li style="font-size: 16px;">Once installed, open the app and ensure the camera is activated.</li><li style="font-size: 16px;">Point the camera at the front of your ticket (not the QR code), and see the ticket come to life!</li></ol>

Important Note: Not all artist/team tickets are AR activated. If the ticket you purchased can be activated, you'll see this noted on the back of your ticket.

My ticket is AR activated! How do I access the AR content?

Collectible & Commemorative Tickets

Can I use the collectible/commemorative ticket for event entry?

How long does it take to receive my ticket order?

What materials are used to make the commemorative tickets?

What if my commemorative ticket arrives damaged?

Can I track my ticket order?

I'd like to partner with Eventshop to offer tickets for a team, artist, or organization I'm part of. Who do I contact?

Where do I access my Celtics commemorative game tickets and Banner 18 ticket?

What are the Commemorative and Special Edition tickets?

What makes these tickets so special?

Who has access to purchase a Commemorative Ticket?

Who has access to purchase a Banner 18 Special Edition ticket?

How do I access the Augmented Reality (AR) component of my Commemorative Ticket or Banner 18 Special Edition ticket?

A friend’s Account Manager held my ticket and was used to scan to enter the Finals Game(s) – how can I get access to the Commemorative Ticket(s)?

I am an STM but didn’t personally attend the game. Can I purchase a Commemorative Ticket?

I am a suite ticket holder. Can I get a Commemorative Ticket to my seat?

I am part of a group who attended a Finals Game but did not have a ticket in my Account Manager. Can I purchase a Commemorative Ticket?

General FAQs

Why do I see Commemorative Tickets available only for certain games?

Can I purchase multiple Commemorative Tickets with the same seat location for the same Finals Game?

Can I change or cancel my order after it’s been placed?

Can I purchase these tickets for other Celtics games?

How long are these tickets available for purchase?

What is the return policy?

Order FAQs

What payment methods are accepted?

Payment FAQs

How long does it take to receive my Commemorative Ticket or Banner 18 Special Edition ticket?

Can I pick up these tickets at an upcoming game or from my MEE?

Can my order ship to a PO Box?

How can I track the shipment of my Commemorative Ticket or Banner 18 Special Edition ticket?

If I purchase the Commemorative Ticket, could I send it to someone else by providing their mailing address?

I haven’t received my order in 14 business days, is there someone from Eventshop that I can connect with?

Shipping FAQs

I don’t have a smartphone. Is there another way I can view the Augmented Reality (AR) highlights from the Finals Game(s)?

I have more questions. Who do I contact?

Contact & Compatibility FAQs

Boston Celtics

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

What makes these collectible tickets so special?

If I purchase the commemorative ticket, could I send it to someone else by providing their mailing address?

How can I track the shipment of my collectible ticket(s)?

Can I purchase multiple transactions of the same seat for the same game?

How does the AR component of my collectible ticket work?

How long does it take to receive my collectible ticket?

A friend purchased my seat for me – how can I get access to the collectible ticket?

Why do I see collectible tickets available only for certain games?

I am a group buyer. Can I get my commemorative ticket to my seat?

Who has access to collectible tickets?

How do I access my collectible ticket(s)?

Gotham FC

I missed the QR code at my event! Can I still access the photos from the event I attended?

My ticket is AR activated! How do I access the AR content?Updated a month ago