If you’ve logged into your Blackhawks Classics portal but aren’t seeing any products available to purchase, it’s likely because we don’t have a record of you scanning into a Blackhawks game this season using tickets on your Ticketmaster account. A fe

<p id="isPasted">If you&#x2019;ve logged into your <a href="https://www.nhl.com/blackhawks/fans/classics">Blackhawks Classics portal</a> but aren&#x2019;t seeing any products available to purchase, it&#x2019;s likely because we don&#x2019;t have a record of you scanning into a Blackhawks game this season using tickets on your Ticketmaster account. A few things can cause this &#x2014; and most are easy to resolve.</p><hr><h3 id="try-these-steps-first">Try these steps first</h3><p><strong>1. Check that you&#x2019;re logged into the correct Ticketmaster account</strong><br>Products are tied to the specific Ticketmaster account your game tickets were purchased under. If you have multiple accounts, go to <a href="https://www.ticketmaster.com">Ticketmaster.com</a>, log out, and try again from the portal link using the correct account.</p><p><strong>2. Check whether you transferred your ticket</strong><br>If you transferred your ticket to a friend or family member who attended the game in your place, the scan is associated with their account, not yours. They would need to log in and purchase the commemorative items on your behalf.</p><p><strong>3. Give it a little time if you just arrived</strong><br>Our system has a slight delay after entry scans are processed &#x2014; it can take an hour or two for your attendance to appear. If you&#x2019;ve recently scanned in, check back shortly and your products should become available.</p><hr><h3 id="still-not-seeing-anything">Still not seeing anything?</h3><p>If none of the above applies, please reach out to the Blackhawks Support team directly at <a href="mailto:customerservice@blackhawks.com">customerservice@blackhawks.com</a> and they&#x2019;ll be happy to help.</p><hr><h3 id="a-few-things-to-know">A few things to know</h3><ul><li><strong>Suite-level ticket holders.</strong> If you have suite-level tickets, please email <a href="mailto:premiumseating@unitedcenter.com">premiumseating@unitedcenter.com</a> to purchase commemorative items at this time.</li><li><strong>Products are tied to game attendance.</strong> Only fans whose tickets were scanned at the venue on the day of the game are eligible to purchase. Tickets that weren&#x2019;t scanned won&#x2019;t appear in the system.</li><li><strong>Access the portal here.</strong> You can log in to your Blackhawks Classics portal at <a href="https://www.nhl.com/blackhawks/fans/classics">nhl.com/blackhawks/fans/classics</a>.</li></ul>

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

There are a couple of reasons why your game is not appearing to order commemorative tickets:

<p>There are a couple of reasons why your game is not appearing to order commemorative tickets:</p><ul><li>Only home games are eligible for commemorative tickets. If you attended an away game, those games are not included in the commemorative ticket program.</li><li>Confirm that you&apos;ve entered the correct email address used to purchase your Blackhawks tickets via Ticketmaster. If game tickets were purchased by someone else&apos;s account, the game(s) will be listed under their Ticketmaster account. More information can be found <a href="https://support.eventshop.com/en-US/why-am-i-not-seeing-any-blackhawks-products-when-i-login-to-my-blackhawks-classics-portal-456324">here</a>.</li></ul>

Why don't I see the Blackhawks game I attended?

Eventshop

All information related to commemorative tickets for the Chicago Blackhawks from Eventshop.

Looking for access to your Blackhawks commemorative tickets? Head over here!

https://www.eventshop.com/chicago-blackhawks

Chicago Blackhawks

Physical Products

Collectible & Commemorative Tickets

Getting started with your FIFA Fan ID

What is a FIFA Fan ID?

How do I use my FIFA Fan ID?

Do I need to download an app?

What kind of phone do I need to activate the FIFA Fan ID digital experience?

Can I use the FIFA Fan ID experience without internet access?

Can I access the FIFA Fan ID experience without a FIFA ID login?

Can I access my FIFA Fan ID on another phone?

Getting Started

What happens when I scan it?

Is the FIFA Fan ID content updated over time?

Can I scan my FIFA Fan ID more than once?

Does every FIFA Fan ID unlock the same experience?

Why does my FIFA Fan ID experience look different from someone else's?

How long will the FIFA Fan ID digital experience remain available?

Are there limits on rewards or promotions?

Using the Experience

How do I activate my FIFA Fan ID?

What if scanning my FIFA Fan ID doesn't work?

Do Android devices support NFC tap functionality?

Why isn't anything happening when I point my camera at the FIFA Fan ID?

Can volunteers or staff help me activate my FIFA Fan ID?

NFC & Activation Troubleshooting

Can I upload my own photos to my FIFA Fan ID?

Can I edit or replace my uploaded photos?

Can anyone see the photos I upload to my FIFA Fan ID?

Are uploaded photos reviewed or moderated?

Photo Uploads & Personalization

Why am I seeing "Eventshop" at checkout and in my emails?

What products are available to purchase? Can I customize them?

How long do I have to purchase exclusive FIFA World Cup 2026™ merchandise?

Can merchandise be shipped internationally?

Are the products made to order?

Can I return or exchange personalized merchandise?

Will I receive tracking information for my order?

Is there a limit to how much merchandise I can order?

Merchandise

Is my FIFA Fan ID collectible?

Can I keep the FIFA Fan ID after the match?

Is the FIFA Fan ID durable?

I lost my FIFA Fan ID, can I get another? Do I lose my digital experience?

What happens if I lose my FIFA Fan ID before activating it?

Lost Cards & Collectibility

What languages are supported on the FIFA Fan ID?

I selected the wrong language, match, or city. How do I change it?

Languages

FIFA World Cup 2026™

What is mem-re?

How do I access my digital experience after the event?

Do I need to download an app to access my experience?

Why isn't the QR code working?

Why is the camera asking for permission?

How do I enable camera permissions on iPhone / Android?

What is the AR experience and how do I use it?

My AR experience isn't loading — what should I do?

What does my commemorative ticket unlock?

What is an App Clip and why did it appear on my screen?

I don't have an iPhone — how do I access my experience on Android?

My experience isn't loading — what should I try?

The video on my commemorative ticket won't play

The mem-re app keeps popping up on my phone – why?

mem-re

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

What materials are used to make the commemorative tickets?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

What size shirt should I order?

What size hoodie should I order?

How do I wash my shirt or hoodie to keep the print looking its best?

Can I get a shirt design on a hoodie, or a hoodie design on a shirt?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

I missed the QR code at my event! Can I still access the photos from the event I attended?