Watch a quick overview of the FIFA Fan ID — see how to scan your card, explore your digital experience, and get started.

New to the FIFA Fan ID? Watch this quick overview to see how it works &#x2014; from scanning your card to exploring your personalized digital experience.<video width="100%" controls playsinline class="fr-fvc fr-dvi fr-draggable"><source src="https://eventshop-public.imgix.net/fifa-faq-fanid.mp4?fm=mp4&amp;video-aq=auto" type="video/mp4">&#xA0;Your browser does not support the video tag.</video><h2 id> </h2><h2 id="a-few-things-to-know">A few things to know</h2><ul><li>No app download required. Your FIFA Fan ID experience works natively on iPhone and via the web on Android.</li><li>WiFi or cellular data is required. You&#x2019;ll need an internet connection to access the digital experience.</li><li>Have more questions? Browse the rest of our <a href="https://support.eventshop.com/en-US/articles/415806-f70b93ebe54b41d98488ca079e261278">FIFA World Cup 2026&#x2122; FAQ</a>.</li></ul>

Getting started with your FIFA Fan ID

Learn what a FIFA Fan ID is and how it connects you to exclusive FIFA World Cup 2026™ digital content.

Your FIFA Fan ID is a physical collectible from the FIFA World Cup 2026&#x2122; experience that unlocks exclusive digital content and personalization when you tap it with your phone or scan the QR code on the back.For more information, you can head to FIFA&apos;s page <a href="https://www.fifa.com/en/tournaments/mens/worldcup/canadamexicousa2026/fifa-fan-id" target="_blank" rel="noopener noreferrer">here</a>.

What is a FIFA Fan ID?

Find out how to use your FIFA Fan ID to access your digital experience.

Simply scan the QR code or tap the NFC-enabled card with your smartphone. No app download is required. WiFi or cellular data is required.

How do I use my FIFA Fan ID?

No app download is needed to access your FIFA Fan ID experience.

No app download is required. The FIFA Fan ID experience works natively on iPhone and via the web with Android devices.

Do I need to download an app?

Find out which phones are compatible with the FIFA Fan ID digital experience.

Most modern iPhones and Android devices are compatible. A mobile internet connection is required.

What kind of phone do I need to activate the FIFA Fan ID digital experience?

An internet connection is required to access the FIFA Fan ID experience.

No. A wireless data or internet connection is required to access the FIFA Fan ID experience.

Can I use the FIFA Fan ID experience without internet access?

Most of the FIFA Fan ID experience is accessible without a login, but some features require a FIFA ID.

Fans can access most areas of the FIFA Fan ID experience without logging in. However, certain features, including FIFA Rewards opportunities and personal photo uploads through Matchday Memories, require a valid FIFA ID login.

Can I access the FIFA Fan ID experience without a FIFA ID login?

You can access your FIFA Fan ID experience on another phone by logging in with your FIFA ID credentials.

Yes. Your FIFA Fan ID experience is tied to your FIFA ID login and can be accessed on another compatible device by logging in with the same FIFA ID credentials. The physical FIFA Fan ID card is still required to access the experience.

Can I access my FIFA Fan ID on another phone?

Eventshop

Learn about your FIFA Fan ID, how to use it, and what you need to get started.

Getting Started

FIFA World Cup 2026™

What happens when I scan it?

Is the FIFA Fan ID content updated over time?

Can I scan my FIFA Fan ID more than once?

Does every FIFA Fan ID unlock the same experience?

Why does my FIFA Fan ID experience look different from someone else's?

How long will the FIFA Fan ID digital experience remain available?

Are there limits on rewards or promotions?

Using the Experience

How do I activate my FIFA Fan ID?

What if scanning my FIFA Fan ID doesn't work?

Do Android devices support NFC tap functionality?

Why isn't anything happening when I point my camera at the FIFA Fan ID?

Can volunteers or staff help me activate my FIFA Fan ID?

NFC & Activation Troubleshooting

Can I upload my own photos to my FIFA Fan ID?

Can I edit or replace my uploaded photos?

Can anyone see the photos I upload to my FIFA Fan ID?

Are uploaded photos reviewed or moderated?

Photo Uploads & Personalization

Why am I seeing "Eventshop" at checkout and in my emails?

What products are available to purchase? Can I customize them?

How long do I have to purchase exclusive FIFA World Cup 2026™ merchandise?

Can merchandise be shipped internationally?

Are the products made to order?

Can I return or exchange personalized merchandise?

Will I receive tracking information for my order?

Is there a limit to how much merchandise I can order?

Merchandise

Is my FIFA Fan ID collectible?

Can I keep the FIFA Fan ID after the match?

Is the FIFA Fan ID durable?

I lost my FIFA Fan ID, can I get another? Do I lose my digital experience?

What happens if I lose my FIFA Fan ID before activating it?

Lost Cards & Collectibility

What languages are supported on the FIFA Fan ID?

I selected the wrong language, match, or city. How do I change it?

Languages

What is mem-re?

How do I access my digital experience after the event?

Do I need to download an app to access my experience?

Why isn't the QR code working?

Why is the camera asking for permission?

How do I enable camera permissions on iPhone / Android?

What is the AR experience and how do I use it?

My AR experience isn't loading — what should I do?

What does my commemorative ticket unlock?

What is an App Clip and why did it appear on my screen?

I don't have an iPhone — how do I access my experience on Android?

My experience isn't loading — what should I try?

The video on my commemorative ticket won't play

The mem-re app keeps popping up on my phone – why?

mem-re

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

What materials are used to make the commemorative tickets?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

Collectible & Commemorative Tickets

What size shirt should I order?

What size hoodie should I order?

How do I wash my shirt or hoodie to keep the print looking its best?

Can I get a shirt design on a hoodie, or a hoodie design on a shirt?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

Physical Products

I missed the QR code at my event! Can I still access the photos from the event I attended?