mem-re powers your FIFA Fan ID digital experience. Eventshop handles merchandise, checkout, and shipping. Both are part of the same company.

<p><img src="https://attachments.gorgias.help/g5KDM28B8AGx9aBy/hc/g5KDM28qL379aByw/2026061020-b4ab1d6c-7278-4bdd-9b3f-e1556226dfef-artboard%201.png" style="width: 463px;" class="fr-fic fr-dib fr-fil">If you arrived here through your FIFA Fan ID and are now seeing <strong>Eventshop</strong> at checkout or in your order emails, don&#x2019;t worry! You&#x2019;re in the right place.</p><h2 id="how-mem-re-and-eventshop-are-connected">How mem-re and Eventshop are connected</h2><p><strong>mem-re</strong> and <strong>Eventshop</strong> are part of the same company.&#xA0;</p><ul><li><strong>mem-re</strong> powers the digital experience on your FIFA Fan ID &#x2014; it&#x2019;s the technology behind the tap, the scan, and the interactive content you experience on your phone.</li><li><strong>Eventshop</strong> handles the merchandise side &#x2013; production, checkout, order fulfillment, shipping, and customer support.</li></ul><p>When you browse your FIFA Fan ID experience and decide to purchase merchandise, you&#x2019;re seamlessly handed off from the mem-re experience to the Eventshop store to place your order. That&#x2019;s why you see mentions of Eventshop and its logo at checkout, and why your order confirmation and shipping emails come from Eventshop.</p><h2 id="what-this-means-for-you">What this means for you</h2><ul><li><strong>Your order is legitimate.</strong> Emails from Eventshop about your FIFA World Cup 2026&#x2122; merchandise are real and expected. You don&#x2019;t need to worry about the name change, it&#x2019;s the same team behind both brands.</li><li><strong>Support comes through Eventshop.</strong> If you have any questions about your order, shipping of your physical products, etc, our Support team handles everything through Eventshop. You can reach us right here through the Help Center!</li><li><strong>Your FIFA Fan ID experience stays on mem-re.</strong> The digital experience on your Fan ID &#x2013; videos, photos, matchday content, and personalization &#x2014; continues to live in the mem-re experience. Eventshop only handles the physical merchandise you purchase.</li></ul><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Both brands are part of the same company.</strong> mem-re is the digital experience platform and Eventshop is the merchandise and fulfillment platform. They work together to deliver the full FIFA Fan ID experience.</li><li><strong>Look for emails from Eventshop.</strong> Order confirmations, shipping updates, and tracking information will all come from Eventshop. Check your inbox and spam folder if you&#x2019;re not seeing them.</li><li><strong>Still have questions?</strong> Reach out to our Support team and we&#x2019;ll be happy to help.</li></ul>

Why am I seeing "Eventshop" at checkout and in my emails?

Find out what FIFA World Cup 2026™ merchandise is available to customize and purchase through your FIFA Fan ID.

<p>A variety of exclusive products are available to customize using your own uploaded photos or official FIFA World Cup 2026&#x2122; imagery. Product availability may vary throughout the tournament.<br><br></p><h2 id="personalized-fifa-world-cup-2026-fan-id">Personalized FIFA World Cup 2026&#x2122; Fan ID</h2><ul><li>&#xA0;More than just a card, your Fan ID card brings your match memories to life.</li></ul><h2 id="posters--prints">Posters &amp; Prints</h2><ul><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Poster</strong> &#x2014; 12x18 print on heavy matte using archival inks, these are made to last and remember the moment. Featuring an official photo from your match.</li><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Print (Medium)</strong> &#x2014; Premium, museum-quality 5x7 photo print with 8x10 mat on archival paper.</li><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Print (Large)</strong> &#x2014; Premium, museum-quality 8x10 photo print with 11x14 mat on archival paper.</li></ul><h2 id="framed-prints">Framed Prints</h2><ul><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Framed Print (Wood)</strong> &#x2014; Premium 4x6 photo print on archival paper, framed by hand and built in the USA. Museum-quality, built to last.</li><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Framed Print (Black)</strong> &#x2014; Premium 4x6 photo print on archival paper, framed by hand and built in the USA. Museum-quality, built to last.</li></ul><h2 id="apparel">Apparel</h2><ul><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Tee</strong> &#x2014; With its classic crew neck and short sleeves, this t-shirt is a versatile addition to your wardrobe. Sport your team love in comfort.</li><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Hoodie</strong> &#x2014; Meet your new favorite hoodie. Crafted from your game&#x2019;s iconic design and photo, this hoodie embodies unparalleled comfort with a perfect fit.</li></ul><h2 id="drinkware">Drinkware</h2><ul><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Mug</strong> &#x2014; The perfect addition to your morning routine, 15 oz. Personalized with your favorite match photo.</li></ul><h2 id="photo-books">Photo Books</h2><ul><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Archive (Small, Softcover)</strong> &#x2014; Premium softcover photo book sized 6x6 in/15.25x15.25 cm.</li><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Archive (Medium, Hardcover)</strong> &#x2014; Premium hardcover photo book sized 8x8 in/20.3x20.3 cm.</li><li><strong>FIFA World Cup 2026&#x2122; Personalized Match Archive (Large, Hardcover)</strong> &#x2014; Premium foiled hardcover photo book sized 10x10 in/25x25 cm.</li></ul><h2 id="a-few-things-to-know">A few things to know</h2><ul><li><strong>Product availability may vary.</strong> Not all products may be available at all times throughout the tournament.</li><li><strong>All products are personalized and made to order.</strong> Each item is produced specifically for you.</li><li><strong>Still have questions?</strong> Reach out to our Support team and we&#x2019;ll be happy to help.</li></ul>

What products are available to purchase? Can I customize them?

FIFA World Cup 2026™ merchandise is available to purchase through your FIFA Fan ID until July 31st, 2027.

<p>Exclusive personalized merchandise for fans will be available to purchase through your FIFA Fan ID experience until July 31st, 2027.</p>

How long do I have to purchase exclusive FIFA World Cup 2026™ merchandise?

FIFA Fan ID merchandise can be shipped internationally, with some country restrictions depending on the product.

<p>Yes! FIFA World Cup 2026&#x2122; merchandise ordered through the FIFA Fan ID experience can be shipped worldwide.</p><p>Certain country restrictions may apply depending on the product. If a product is unavailable to ship to your country, the Eventshop checkout flow will flag it before purchase.</p>

Can merchandise be shipped internationally?

All FIFA Fan ID merchandise is custom made to order for each fan.

<p>Yes! All personalized merchandise is made to order on demand specifically for each fan.</p>

Are the products made to order?

Personalized FIFA Fan ID merchandise is not eligible for returns or exchanges, but damaged or incorrect orders can be resolved through mem-re Support.

<p>Because products are personalized and made to order, returns and exchanges are not accepted. If your order arrives damaged or incorrect, please contact Eventshop Support for assistance.</p>

Can I return or exchange personalized merchandise?

Tracking information for your FIFA Fan ID merchandise order will be sent to your purchase email address.

<p>Yes! For most products, order tracking information will be sent to the email address associated with your purchase.</p><p>Note: Personalized FIFA Fan ID ship via First Class Mail. Similar to how a standard letter is sent, First Class Mail doesn&#x2019;t include tracking and there isn&#x2019;t a tracking number.</p>

Will I receive tracking information for my order?

There is no limit on how much merchandise you can order through your FIFA Fan ID experience.

<p>No! Fans may place multiple merchandise orders during the availability window connected to their FIFA Fan ID experience.</p>

Is there a limit to how much merchandise I can order?

Eventshop

Everything you need to know about ordering exclusive FIFA World Cup 2026™ merchandise through your FIFA Fan ID — including products, shipping, and the purchase window.

Merchandise

FIFA World Cup 2026™

Getting started with your FIFA Fan ID

What is a FIFA Fan ID?

How do I use my FIFA Fan ID?

Do I need to download an app?

What kind of phone do I need to activate the FIFA Fan ID digital experience?

Can I use the FIFA Fan ID experience without internet access?

Can I access the FIFA Fan ID experience without a FIFA ID login?

Can I access my FIFA Fan ID on another phone?

Getting Started

What happens when I scan it?

Is the FIFA Fan ID content updated over time?

Can I scan my FIFA Fan ID more than once?

Does every FIFA Fan ID unlock the same experience?

Why does my FIFA Fan ID experience look different from someone else's?

How long will the FIFA Fan ID digital experience remain available?

Are there limits on rewards or promotions?

Using the Experience

How do I activate my FIFA Fan ID?

What if scanning my FIFA Fan ID doesn't work?

Do Android devices support NFC tap functionality?

Why isn't anything happening when I point my camera at the FIFA Fan ID?

Can volunteers or staff help me activate my FIFA Fan ID?

NFC & Activation Troubleshooting

Can I upload my own photos to my FIFA Fan ID?

Can I edit or replace my uploaded photos?

Can anyone see the photos I upload to my FIFA Fan ID?

Are uploaded photos reviewed or moderated?

Photo Uploads & Personalization

Is my FIFA Fan ID collectible?

Can I keep the FIFA Fan ID after the match?

Is the FIFA Fan ID durable?

I lost my FIFA Fan ID, can I get another? Do I lose my digital experience?

What happens if I lose my FIFA Fan ID before activating it?

Lost Cards & Collectibility

What languages are supported on the FIFA Fan ID?

I selected the wrong language, match, or city. How do I change it?

Languages

What is mem-re?

How do I access my digital experience after the event?

Do I need to download an app to access my experience?

Why isn't the QR code working?

Why is the camera asking for permission?

How do I enable camera permissions on iPhone / Android?

What is the AR experience and how do I use it?

My AR experience isn't loading — what should I do?

What does my commemorative ticket unlock?

What is an App Clip and why did it appear on my screen?

I don't have an iPhone — how do I access my experience on Android?

My experience isn't loading — what should I try?

The video on my commemorative ticket won't play

The mem-re app keeps popping up on my phone – why?

mem-re

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

What materials are used to make the commemorative tickets?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

Collectible & Commemorative Tickets

What size shirt should I order?

What size hoodie should I order?

How do I wash my shirt or hoodie to keep the print looking its best?

Can I get a shirt design on a hoodie, or a hoodie design on a shirt?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

Physical Products

I missed the QR code at my event! Can I still access the photos from the event I attended?