Learn about your FIFA Fan ID, how to use it, and what you need to get started.

Getting Started

Find out what's inside your FIFA Fan ID experience, how content works, and what to expect before, during, and after your match.

Using the Experience

Having trouble scanning or tapping your FIFA Fan ID? Find solutions to the most common activation and NFC issues.

NFC & Activation Troubleshooting

Learn how to upload your own photos to Matchday Memories, manage your uploads, and understand how your content is kept private.

Photo Uploads & Personalization

Everything you need to know about ordering exclusive FIFA World Cup 2026™ merchandise through your FIFA Fan ID — including products, shipping, and the purchase window.

Merchandise

Understand the collectible nature of your FIFA Fan ID, how to care for it, and what happens if your card is lost.

Lost Cards & Collectibility

Find out which languages the FIFA Fan ID experience supports and how to change your language or city selection.

Languages

Eventshop

Everything you need to know about your FIFA Fan ID — from activating your card and exploring your digital experience to ordering personalized merchandise and troubleshooting common issues.

FIFA World Cup 2026™

Getting started with your FIFA Fan ID

What is a FIFA Fan ID?

How do I use my FIFA Fan ID?

Do I need to download an app?

What kind of phone do I need to activate the FIFA Fan ID digital experience?

Can I use the FIFA Fan ID experience without internet access?

Can I access the FIFA Fan ID experience without a FIFA ID login?

Can I access my FIFA Fan ID on another phone?

What happens when I scan it?

Is the FIFA Fan ID content updated over time?

Can I scan my FIFA Fan ID more than once?

Does every FIFA Fan ID unlock the same experience?

Why does my FIFA Fan ID experience look different from someone else's?

How long will the FIFA Fan ID digital experience remain available?

Are there limits on rewards or promotions?

How do I activate my FIFA Fan ID?

What if scanning my FIFA Fan ID doesn't work?

Do Android devices support NFC tap functionality?

Why isn't anything happening when I point my camera at the FIFA Fan ID?

Can volunteers or staff help me activate my FIFA Fan ID?

Can I upload my own photos to my FIFA Fan ID?

Can I edit or replace my uploaded photos?

Can anyone see the photos I upload to my FIFA Fan ID?

Are uploaded photos reviewed or moderated?

Why am I seeing "Eventshop" at checkout and in my emails?

What products are available to purchase? Can I customize them?

How long do I have to purchase exclusive FIFA World Cup 2026™ merchandise?

Can merchandise be shipped internationally?

Are the products made to order?

Can I return or exchange personalized merchandise?

Will I receive tracking information for my order?

Is there a limit to how much merchandise I can order?

Is my FIFA Fan ID collectible?

Can I keep the FIFA Fan ID after the match?

Is the FIFA Fan ID durable?

I lost my FIFA Fan ID, can I get another? Do I lose my digital experience?

What happens if I lose my FIFA Fan ID before activating it?

What languages are supported on the FIFA Fan ID?

I selected the wrong language, match, or city. How do I change it?

What is mem-re?

How do I access my digital experience after the event?

Do I need to download an app to access my experience?

Why isn't the QR code working?

Why is the camera asking for permission?

How do I enable camera permissions on iPhone / Android?

What is the AR experience and how do I use it?

My AR experience isn't loading — what should I do?

What does my commemorative ticket unlock?

What is an App Clip and why did it appear on my screen?

I don't have an iPhone — how do I access my experience on Android?

My experience isn't loading — what should I try?

The video on my commemorative ticket won't play

The mem-re app keeps popping up on my phone – why?

mem-re

Do you offer refunds, returns, or exchanges?

Can I cancel my order?

My item doesn't fit — can I exchange it for a different size?

Returns, Exchanges, & Cancellations

When will my order arrive?

Do apparel, prints, and tickets ship separately?

My package shows delivered but I haven't received it

My tracking number isn't updating

I never received a shipping confirmation email

How do I track my order?

Shipping & Tracking

Can I change my shipping address?

Can I edit my order after placing it?

Order Changes & Modifications

My item arrived damaged or with a defect — what should I do?

I received the wrong design/photo on my shirt — how do I get this fixed?

The print on my garment is already fading or peeling — is that covered?

I only received part of my order — what should I do?

My display case/acrylic arrived cracked or damaged

Order & Product Issues

My ticket is AR activated! How do I access the AR content?

Can I use my collectible or commemorative ticket for event entry?

What materials are used to make the commemorative tickets?

Why does clicking "Login to Ticketmaster" keep sending me back to the same page?

Why am I not seeing any Blackhawks products when I login to my Blackhawks Classics portal?

Why don't I see the Blackhawks game I attended?

Chicago Blackhawks

Collectible & Commemorative Tickets

What size shirt should I order?

What size hoodie should I order?

How do I wash my shirt or hoodie to keep the print looking its best?

Can I get a shirt design on a hoodie, or a hoodie design on a shirt?

Shirts & Hoodies

What poster sizes are available?

What print and frame sizes are available?

Posters & Prints

Physical Products

I missed the QR code at my event! Can I still access the photos from the event I attended?